Chanel Deputy Head of Boutique

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Location
SydneyNew South WalesAustralia
Posted
Jan 22, 2026

About Chanel

Chanel, a prestigious name in luxury fashion, is renowned for its exquisite craftsmanship and timeless creations across Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Established by Gabrielle Chanel in 1910, the brand is committed to excellence and innovation. As part of a global workforce exceeding 32,000 individuals, Chanel offers a unique environment that fosters personal growth, collaboration, and inclusivity, ensuring that employees are empowered to excel and contribute to the brand's enduring legacy.

Join Chanel in Sydney as a Deputy Head of Boutique, leading luxury retail operations and enhancing client experiences. Apply now for this full-time position in New South Wales.

Role & Responsibilities

  • Inspire and manage the boutique team to achieve brand objectives and ensure luxury retail leadership.
  • Act as a liaison between the Head of Boutique and the boutique team, supporting the execution of the Chanel Difference on the boutique floor.
  • Engage closely with clients and collaborate with Fashion Advisors to deliver exceptional service.
  • Foster a client-centric culture emphasizing engagement and long-lasting relationships.
  • Adapt management and communication styles to effectively mentor, coach, or counsel team members.
  • Set and uphold high standards of customer service in consultation with the Head of Boutique.
  • Address day-to-day operational issues promptly and seek guidance from the Head of Boutique as necessary.
  • Ensure accuracy in daily sales and paperwork completion.
  • Portray a professional image as a Brand Ambassador, maintaining personal grooming and etiquette.
  • Promote teamwork, collaboration, and adherence to Chanel values.

Qualifications

  • Proven experience in managing a team, preferably within a luxury retail environment.
  • Thorough knowledge of retail operations, including stock management and customer service.

Skills

Strong leadership and communication skills. Client-centric mindset with the ability to build and maintain relationships. Excellent organizational skills. Adaptability and ability to work in a fast-paced environment.

Experience

Previous experience in luxury retail management is essential.

Workplace

This position is based in Sydney, New South Wales, Australia.

Benefits

Chanel offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

Culture

Chanel fosters a collaborative and inclusive workplace culture that values diversity and empowers employees to grow and innovate. The brand emphasizes respect, teamwork, and a commitment to excellence, ensuring a supportive environment where individuals can thrive and contribute to the brand's success.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.