Cartier Sales Director

About Cartier

Cartier, a venerated name in the luxury goods sector, operates under the esteemed Richemont Group. Known for its timeless elegance and innovative craftsmanship, Cartier is committed to fostering a diverse and inclusive workplace that mirrors the rich diversity of its clientele and communities. As part of Richemont, Cartier benefits from a global network of luxury brands, offering unparalleled opportunities for professional growth and development.

Role & Responsibilities

• Achieve or exceed sales targets and spearhead business development initiatives.
• Drive the sales team to consistently meet or surpass sales objectives.
• Maximize business opportunities by fostering synergies and efficiencies across all boutique floors.
• Define and implement business development strategies for High Jewelry.
• Collaborate with corporate departments such as visual merchandising, marketing, and merchandising to leverage business analysis and opportunities.
• Develop an in-depth understanding of the boutique business and assess local market opportunities to implement proactive sales strategies.
• Partner with the Client Experience Manager to enhance CRM strategies for new client acquisition and client retention.
• Promote networking activities, including client events.
• Motivate and support the sales staff, including managers and sales associates.
• Communicate strategic brand focuses to the management team.
• Conduct regular team meetings to ensure awareness of targets and client experience best practices.
• Oversee administrative and HR tasks, ensuring regular management by the Managers.
• Recruit and maintain a talent pipeline.
• Collaborate with the Boutique Director and other Managers to develop and implement coaching and training strategies.
• Lead performance management processes through regular individual meetings and biannual reviews.
• Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees.
• Create a positive and united work environment among all staff.
• Ensure exceptional client experience and develop long-term client relationships.
• Support boutique management with controllable operating expenses, providing analysis and action plan recommendations.
• Partner with Operations Manager and Service Salon Manager to ensure operational fluidity.
• Participate in daily boutique setup and breakdown as needed.
• Possess deep understanding of brand products and services to convey Cartier heritage and values.
• Promote new technology-based service tools.
• Comply with Cartier security and operational procedures.
• Serve as a brand ambassador, maintaining a professional demeanor at all times.

Qualifications

• MBA preferred.
• Proficiency in additional languages such as Mandarin, Portuguese, or Russian is advantageous.

Skills

Experience

A minimum of 10 years of management experience, particularly in luxury retail.

Education

MBA preferred.

Workplace

Compensation

Expected salary range: $150,000 to $160,000, negotiable based on skills and experience.

Benefits

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Culture

Cartier champions a culture of creativity and excellence, driven by a commitment to diversity and inclusion. The brand fosters an environment where innovation thrives, supported by a collaborative and respectful workplace that values each individual's contributions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.