Cartier Director of Retail Operations
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- Posted
- Oct 25, 2025
About Cartier
Cartier, a distinguished name in the luxury fashion industry, is part of the esteemed Richemont Group. Renowned for its commitment to diversity and inclusion, Cartier North America strives to create a workforce that mirrors the diversity of its clientele and communities. The company fosters an environment where creativity and knowledge thrive, driving excellence in every facet of its operations.
Cartier is seeking a Director of Retail Operations in New York to lead strategic compliance and operational excellence across North America. Join a diverse and inclusive team at the forefront of luxury fashion.
Role & Responsibilities
- Lead the strategic compliance roadmap for retail operations across North America, identifying and mitigating risks.
- Collaborate with international and local stakeholders to align policies and procedures.
- Establish governance routines to facilitate decision-making and cross-functional alignment.
- Monitor boutique operations and commercial compliance, ensuring continuous improvement.
- Ensure compliance with Maison standards and regulatory expectations, integrating risk-based methodologies into audits.
- Define and implement compliance training strategies in collaboration with stakeholders.
- Partner with key departments to embed compliance into daily operations and boutique initiatives.
- Provide strategic leadership to the operations team, fostering a culture of accountability and service excellence.
- Oversee team performance management, providing feedback and coaching.
- Cultivate relationships with stakeholders to champion compliance best practices.
- Develop and implement OKRs, KPIs, and career development plans for the team.
Qualifications
- Bachelor's degree in business administration, economics, or related field.
- MBA or advanced degree preferred.
- 8+ years of experience in a commercial or operational role, with 5 years in leadership.
- Proven track record in managing policy and procedure implementation.
- Boutique leadership experience preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Experience leading and managing cross-functional teams.
- Proficiency in Microsoft Office Suite and relevant software.
Skills
Experience
A minimum of 8 years in a commercial or operational role, with at least 5 years in a leadership capacity, preferably within the luxury retail sector.
Education
Bachelor's degree in business administration, economics, or related field. MBA preferred.
Workplace
The role is situated in New York, New York, USA — conveniently close to New York.
Compensation
Expected salary range: $160,000-$185,000 plus incentives. Negotiable based on skills and experience.
Benefits
Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.
Culture
Cartier North America prides itself on a culture that values diversity, inclusion, and creativity. The company promotes a compliance-driven environment where innovation is encouraged, and employees are empowered to contribute to the organization's success.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.