Cartier Boutique Sales Ambassador

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Location
New YorkNew YorkUSA
Posted
Sep 12, 2025

About Cartier

Cartier, a distinguished name in the luxury fashion industry, operates under the prestigious Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a unique working environment where employees are empowered to deliver exceptional service and embody the brand's esteemed heritage.

Join Cartier in New York as a Boutique Sales Ambassador. This role involves achieving sales targets, managing client relationships, and participating in boutique operations. Located in the USA, this position offers a competitive hourly rate and comprehensive benefits.

Role & Responsibilities

  • Achieve and exceed monthly sales targets as directed by management.
  • Provide outstanding customer service, ensuring a unique client experience at all touchpoints.
  • Adapt sales approach based on client needs and motivations, handling objections with ease.
  • Cultivate and manage client relationships through exceptional service and CRM initiatives.
  • Capture and utilize client data for relationship building and follow-up.
  • Resolve client issues and escalate to management when necessary.
  • Participate in in-store and offsite events and networking activities.
  • Comply with all security and operational policies and procedures.
  • Assist in boutique set-up, breakdown, and maintenance of displays and inventory.
  • Participate in inventories and cycle counts to ensure a successful audit.
  • Support special projects such as price changes and back-office responsibilities.

Qualifications

  • 2 to 5 years of experience in luxury retail.
  • Ability to work Saturdays, Sundays, and one weekday consistently.

Skills

Proficiency in MS Office; SAP knowledge preferred. Excellent interpersonal and communication skills. Strong customer service orientation and attention to detail. Ability to multitask in a fast-paced retail environment. Additional language skills are advantageous. Knowledge of timepiece movements is preferred.

Experience

2 to 5 years of previous experience in luxury retail is required.

Education

College degree preferred.

Workplace

The role is situated in New York, New York, USA — conveniently close to New York.

Compensation

Expected hourly range: $26/HR-$28/HR, commission and overtime eligible.

Benefits

Comprehensive benefits program including medical, dental, and vision coverage. Health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off and access to the employee assistance program.

Culture

Cartier, as part of the Richemont Group, fosters a culture of excellence and innovation. Employees are encouraged to craft the future while upholding the brand's legacy of luxury and refinement. The workplace emphasizes collaboration, professional growth, and a commitment to delivering unparalleled client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.