Bottega Veneta Junior Quality Customer Service Specialist

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Location
Montebello VicentinoVenetoItaly
Posted
Mar 25, 2025

About Bottega Veneta

Bottega Veneta, a distinguished brand within the Kering Group, epitomizes luxury and innovation in the fashion industry. Established in 1966 in Vicenza, Italy, Bottega Veneta is renowned for its exceptional craftsmanship and unique aesthetic. As part of Kering, a global luxury group, Bottega Veneta offers employees the opportunity to grow within a diverse and dynamic environment that values creativity and individuality.

Join Bottega Veneta in Montebello Vicentino, Italy, as a Junior Quality Customer Service Specialist. Be part of a global luxury group offering growth and development opportunities.

Role & Responsibilities

  • Manage assistance requests from Regional Customer Service, Stores, and Customer Care.
  • Oversee the progress of orders and work related to the repair of merchandise owned by third-party clients and Bottega Veneta stores.
  • Monitor the status of repairs with third-party suppliers.
  • Support the IT team in the development and follow-up of After Sales projects.
  • Create reports related to returns.

Qualifications

  • Bachelor's or Master's degree in Management Engineering or related Economic fields.
  • 1-3 years of experience in similar roles.

Skills

Excellent proficiency in written and spoken English. Strong knowledge of Microsoft Office Suite (Excel, PowerPoint). Familiarity with AS400 and Stealth 3000 management systems; knowledge of Qlickview reporting is a plus. Strong communication and interpersonal skills, with a team-oriented mindset and adaptability. Attention to detail and precision.

Experience

A minimum of 1-3 years of experience in a similar capacity is required.

Education

Bachelor's or Master's degree in Management Engineering or related Economic fields.

Workplace

The role is situated in Montebello Vicentino, Veneto, Italy.

Benefits

Employees benefit from opportunities for professional growth within a global luxury group, access to a stimulating workplace environment, and a commitment to fostering internal mobility.

Culture

Bottega Veneta, as part of the Kering Group, promotes a workplace culture that values diversity, creativity, and leadership. The company is dedicated to nurturing talent and providing a fulfilling environment where employees can reach their full potential. Kering is an Equal Opportunity Employer, welcoming applications from all qualified individuals regardless of background.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.