Bottega Veneta Director of Retail Training

About Bottega Veneta

Bottega Veneta, a distinguished name in the luxury fashion industry, is renowned for its innovative craftsmanship and Italian heritage. As part of the esteemed Kering Group, Bottega Veneta offers a dynamic and inclusive work environment that encourages creativity and professional growth. The brand is committed to excellence and provides its employees with opportunities to thrive within a global luxury conglomerate.

Role & Responsibilities

• Oversee the planning, prioritization, and implementation of local and worldwide training initiatives, ensuring alignment with business strategy.
• Maintain the brand's image and ensure the highest level of client experience and sales performance.
• Cultivate a culture of learning through engaging training sessions, onboarding, and community building.
• Ensure retail staff possess a deep understanding of company heritage and product knowledge to achieve service excellence.
• Develop instructional materials and manuals in accordance with global and local training guidelines.
• Provide leadership and coaching on training methodologies to ensure effective learning.
• Collaborate with the global training department to ensure consistency while accommodating local cultural differences.
• Coordinate in-store inductions for new retail employees following global guidelines.
• Organize and deliver immersion programs for new hires within 90 days of employment.
• Conduct specialist and expert training for advanced retail employees in areas such as shoes and ready-to-wear.
• Lead the organization of the annual training calendar for the AMER region.
• Partner with regional trainers and global counterparts to prepare teaching plans and build annual training programs.
• Travel across the AMER region to ensure consistent training delivery.
• Adapt training to different participant levels by identifying strengths and weaknesses.
• Handle challenging situations with a positive and solution-oriented approach.
• Assess training effectiveness and evaluate ongoing programs for local relevance.
• Lead the mystery shopping process and follow up on service evaluations and improvements.
• Act as a strategic partner with business leaders to align training projects with performance improvement strategies.
• Inspire and align business leaders around training initiatives to drive engagement and strategic impact.
• Provide feedback to the global training department to enhance the learning offer.
• Monitor the usage of e-learning tools within the region.
• Stay informed about new trends and tools in employee development and competitor activities.
• Ensure training operations remain within budget.

Qualifications

• At least 10 years of experience in a management or retail training role within the luxury retail industry or a training consultancy firm.
• Excellent computer skills, including proficiency in Office and Windows, and knowledge of learning management software.
• In-depth understanding of luxury retail, client experience, and selling skills.
• Knowledge of competitors and general fashion industry insights.
• Excellent understanding of coaching and adult learning principles.
• Ability to work collaboratively, demonstrate flexibility, and maintain a positive attitude.
• Strong organizational skills and ability to plan annual training and multitask.
• Excellent communication, adaptability, and product knowledge skills.
• Familiarity with talent management and succession planning.

Skills

Experience

A minimum of 10 years in management or retail training within the luxury retail sector or a training consultancy firm.

Workplace

Compensation

Salary range of $130,000 - $150,000 annually, plus discretionary bonus.

Benefits

The position offers a stimulating and fulfilling workplace environment with opportunities for professional growth and internal mobility within a global luxury group.

Culture

Bottega Veneta, as part of the Kering Group, fosters a culture of creativity and inclusivity. The company values diversity in all its forms, believing it enriches the workplace and enhances adaptability in a changing world. Employees are encouraged to express their talents and reach their full potential in a supportive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.