Balenciaga Store Manager

About Balenciaga

Balenciaga, a distinguished name in the luxury fashion industry, was founded in 1917 by Cristóbal Balenciaga, a Spanish couturier renowned for his avant-garde designs. The brand, now a part of the esteemed Kering Group since 2001, continues to influence global fashion trends with its innovative prêt-à-porter collections, leather goods, footwear, and accessories. Balenciaga is committed to fostering professional growth within its ranks, encouraging leaders to build and maintain high-performing teams in an inspiring work environment.

Role & Responsibilities

• Lead the store sales team to achieve sales and KPI targets while adhering to company procedures and guidelines.
• Act as the brand engagement leader, maximizing the store's potential through qualitative and quantitative objectives.
• Manage floor coverage, enhance sales, oversee visual merchandising, displays, customer service, and operations.
• Analyze daily, weekly, and monthly results, and continuously evaluate performance.
• Report to headquarters and share relevant information with the store team.
• Monitor the local business environment and competitors.
• Support the store and lead team leaders to achieve specific qualitative and quantitative goals.
• Update the store team on KPI status and provide necessary support to achieve them.
• Foster a positive work environment and maintain brand behaviors.
• Motivate and challenge the store team daily, preparing team and individual activities.
• Collaborate with store managers and team leaders to manage employee issues.
• Attract, develop, and retain talent, providing support and feedback to assistant managers and team members.
• Act as a Balenciaga ambassador, maintaining and enhancing brand culture internally and externally.
• Oversee clienteling activities in line with headquarters guidelines, ensuring a consistent brand image.
• Ensure customer satisfaction and engagement, maintaining Balenciaga's qualitative standards.
• Follow up on CEE and NPS scores, taking action based on results.
• Develop a clienteling mindset, enhancing customer loyalty from new clients to VICs.
• Manage customer complaints and oversee the entire sales process.
• Build networks with influential figures in the luxury industry to strengthen customer loyalty, particularly among VICs and VVICs.
• Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
• Maintain store image according to Balenciaga standards and ensure team access to necessary resources.
• Plan, approve, organize, and prepare activities to manage workload effectively.
• Ensure the safety of products and valuable items in the store.
• Implement retail excellence guidelines in the store, assisting with inventory activities and warehouse stock management.
• Review and improve existing procedures to enhance efficiency and effectiveness.
• Oversee store team planning activities.

Qualifications

• Understanding of Balenciaga products and ability to act in accordance with the brand's image and values.
• Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen existing relationships.
• Customer service mindset with excellent communication skills to provide outstanding service and after-sales support.
• Proactive and positive team player contributing to a positive work environment and teamwork enhancement.

Skills

Experience

Proven experience in a managerial role within the luxury fashion retail sector, with a strong track record of achieving sales targets and managing a team.

Education

Bachelor's degree in Business Administration, Fashion Management, or a related field is preferred.

Workplace

Benefits

Balenciaga offers a dynamic work environment within the Kering Group, promoting professional growth and development. Employees are encouraged to reach their full potential in an inspiring setting.

Culture

Balenciaga is dedicated to nurturing a diverse and inclusive workplace where all forms of diversity enrich the work environment and customer experience. The company values equality and provides equal opportunities for all applicants, focusing on talent and capabilities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.