Balenciaga Sales and Client Advisor
Closed The candidacy window for this position at Balenciaga has closed.
While this position is no longer receiving submissions as of February 6, 2025, we invite you to explore further opportunities at Balenciaga or browse all open roles.
Continue Your Search
We invite you to review more currently available roles:
- Posted
- Dec 9, 2024
About Balenciaga
Balenciaga, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, which is celebrated for its portfolio of iconic brands. As an employer, Balenciaga is committed to fostering a dynamic and inclusive work environment, encouraging innovation and excellence in every aspect of its operations. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the global fashion landscape.
Join Balenciaga in Beijing as a Sales and Client Advisor, where luxury fashion meets exceptional client service. Be part of the Kering Group and contribute to a dynamic and inclusive work environment.
Role & Responsibilities
- Achieve sales targets and key performance indicators, both quantitative and qualitative.
- Address and report client requests and complaints to the management team.
- Provide high-quality feedback regarding clients to the management team.
- Collaborate with the stock team to ensure product availability and meet client requests.
- Stay informed about market trends, fashion developments, and the business environment.
- Inspire clients by embodying Balenciaga's brand values and behaviors.
- Ensure seamless execution of the omnichannel client journey.
- Present the Balenciaga universe and collections with a storytelling approach.
- Provide tailor-made advice, listen to clients’ expectations, and respond to requests.
- Maintain display and organization of all areas according to visual merchandising standards.
- Execute product presentation guidelines.
- Ensure client satisfaction by upholding Balenciaga's service standards, image, and values.
- Create and update the client portfolio and follow up through the Luce app.
- Engage clients by building authentic and long-term relationships, from initial contact to after-sales assistance.
- Follow HQ guidelines regarding the client journey and loyalty program.
- Demonstrate professionalism and expertise in communication and teamwork.
- Collaborate with internal and external stakeholders with a service-oriented approach.
- Facilitate teamwork by assisting colleagues in providing client experience and achieving goals.
- Participate in achieving sustainability goals.
- Perform regular front-of-house activities and key back-of-house duties without supervision.
- Process client transactions at the cash desk, including in-store and distant sales.
- Promote and execute omnichannel services in-store.
- Receive and process store deliveries.
- Prepare and organize deliveries and shipments to clients.
- Execute and follow up on all processes related to Retail Excellence.
- Contribute to front and back-of-house operations, including stock control and inventories.
- Support after-sales operations by executing omnichannel after-sales policy and providing feedback to the Store Director or Operations Manager.
Qualifications
- Proven experience in luxury retail sales or a similar client-facing role.
- Strong understanding of the luxury fashion industry and market trends.
- Ability to embody and promote brand values and behaviors.
Skills
Experience
Proven experience in luxury retail sales or a similar client-facing role is required, with a strong understanding of the luxury fashion industry and market trends.
Education
Bachelor's degree in Fashion, Business, or a related field is preferred.
Workplace
This position is based in Beijing, Beijing, China, within easy reach of Beijing.
Benefits
Competitive benefits package including health insurance, employee discounts, and opportunities for professional development within the Kering Group.
Culture
Balenciaga fosters a culture of innovation, creativity, and excellence, encouraging employees to express their individuality while aligning with the brand's values. The work environment is dynamic and inclusive, promoting collaboration and professional growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.