Balenciaga Retail Trainer
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- Posted
- Sep 15, 2025
About Balenciaga
Balenciaga, a prestigious name in the luxury fashion industry, is renowned for its innovative approach to modern couture. As part of the esteemed Kering Group, Balenciaga offers a dynamic environment where creativity and excellence are at the forefront. The brand is committed to fostering professional growth and development, providing employees with opportunities to excel within the House and across the Kering network.
Join Balenciaga in Milan, Italy as a Retail Trainer, contributing to the development of retail teams within a global luxury brand. Part of the Kering Group, Balenciaga offers a dynamic environment for professional growth.
Role & Responsibilities
- Execute competency building and talent development aligned with brand strategies.
- Facilitate and implement training programs on Brand Image, Product Knowledge, Retail Excellence, and Client Journey.
- Promote training programs to foster a performance-driven culture.
- Collaborate with training and business managers to identify competency gaps and adapt training programs accordingly.
- Plan and coordinate training schedules, venues, and participant logistics.
- Conduct pre- and post-training evaluations to ensure program effectiveness and continuous improvement.
- Monitor and measure training KPIs such as knowledge retention, employee engagement, and client experience.
- Provide on-site coaching and support sales teams in applying their training on the sales floor.
Qualifications
- Degree in Business, Training, Human Resources Management, Psychology, or related field.
- Experience in training and development, preferably within the luxury retail or hospitality sector.
- Strong skills in needs analysis, program development, facilitation, and training delivery.
- Mature, confident, and positive with excellent interpersonal skills.
- Self-starter with strong organizational and influencing abilities.
- Client-centric with a strong fashion sensibility.
- Passionate about fostering a learning culture and talent development.
- Fluent in English.
Skills
Experience
Previous hands-on experience in training and development, preferably in the luxury retail or hospitality industry.
Education
Degree in Business, Training, Human Resources Management, Psychology, or a related discipline.
Workplace
This position is based in Milan, Lombardy, Italy.
Benefits
Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development and growth within the House and the Kering Group.
Culture
Balenciaga is dedicated to creating a diverse and inclusive workplace, valuing diversity in all its forms. The company encourages a culture of creativity, innovation, and excellence, empowering employees to reach their full potential.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.