Balenciaga Associate Store Manager

About Balenciaga

Balenciaga, a distinguished name in luxury fashion, was founded in 1917 by Cristóbal Balenciaga, a revered couturier known for his avant-garde designs. Since joining the Kering Group in 2001, Balenciaga has solidified its position as a leading brand in the fashion industry, celebrated for its innovative prêt-à-porter collections, leather goods, and accessories. The brand continues to thrive under the creative direction of Demna, who has been at the helm since 2015, crafting both men's and women's collections.

Role & Responsibilities

• Lead the sales team to achieve sales and KPI targets while ensuring adherence to procedures and guidelines.
• Act as a brand ambassador, enhancing customer engagement and maximizing store potential.
• Support the Store Manager in managing floor coverage, sales enhancement, visual merchandising, and customer service.
• Analyze daily, weekly, and monthly results, providing continuous evaluations.
• Assist in reporting to headquarters and share relevant information with the store team.
• Monitor the business environment, including local competitors, and provide feedback to the flagship store manager.
• Support the Store Manager in achieving qualitative and quantitative goals and executing action plans.
• Update the store team on KPI status and provide necessary support to achieve them.
• Foster a positive work environment and lead by example in brand behaviors.
• Motivate the store team daily and prepare team and individual activities.
• Collaborate with the Store Manager and team leaders to manage employee issues and develop talent.
• Promote and maintain the brand culture both internally and externally.
• Oversee clienteling activities and ensure the store atmosphere aligns with the brand image.
• Supervise sales activities to ensure customer satisfaction and engagement.
• Manage customer complaints and maintain a network with influential figures in the luxury industry.
• Ensure compliance with legal, safety, security, and HR guidelines.
• Assist in inventory activities and manage stockroom operations.
• Review and improve existing procedures to enhance efficiency and effectiveness.

Qualifications

• Understanding of Balenciaga's product sensitivity and ability to embody the brand's image and values.
• Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen existing relationships.
• Customer service mindset with excellent communication skills.
• Proactive and positive team player contributing to a positive work environment and teamwork.

Skills

Experience

Proven experience in a similar role within the luxury fashion industry is required.

Workplace

Benefits

Balenciaga offers a dynamic work environment within the Kering Group, fostering professional growth and supporting leaders in building high-performing teams. Employees are encouraged to reach their full potential in an inspiring workplace.

Culture

Balenciaga is committed to fostering diversity and inclusivity, believing that a diverse workforce enriches the workplace and customer experience. The company welcomes applicants from all backgrounds, offering equal opportunities and focusing on talent development and success.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.