Acqua Di Parma Global Training Customer Experience Designer

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Location
MilanLombardyItaly
Posted
Jan 1, 2025

About Acqua Di Parma

Acqua di Parma, a prestigious brand under the LVMH Group, is renowned for its exquisite fragrances and luxurious cosmetics. As part of the world's leading luxury goods conglomerate, LVMH, Acqua di Parma offers a dynamic and innovative work environment, fostering creativity and excellence in the luxury sector.

Join Acqua di Parma in Milan as a Global Training Customer Experience Designer. Implement innovative training programs to enhance customer service and market share.

Role & Responsibilities

  • Implement the Acqua di Parma 360° Training Program, aligning with HQ guidelines to enhance customer service and market share.
  • Collaborate with marketing and sales teams to drive business development.
  • Adapt and innovate training modules for effective delivery.
  • Maintain strong relationships with local markets, supporting TTT sessions and 360° activations in top stores.
  • Deliver global training programs and allocate team resources efficiently.
  • Coordinate with the commercial team to provide expertise programs and ongoing training both on-field and in-classroom.
  • Develop and implement training modules on the Yellow You App Learning Platform.
  • Create and monitor training reports and schedules.
  • Oversee the Masterclass project in key stores.
  • Track and evaluate field training activities.
  • Propose proactive measures to enhance service quality.

Qualifications

  • Minimum of 3 years of experience in training, preferably within the cosmetic or retail industry.
  • Proficiency in Blended Learning, Virtual Classroom, and E-learning Platforms.
  • Experience in sales training within a retail environment.
  • Ability to operate in a complex, global setting.
  • Willingness to travel worldwide.
  • Fluency in English and French; additional languages are advantageous.

Skills

Training program development and implementation Strong communication and interpersonal skills Adaptability and creativity in training delivery Proficiency in digital learning platforms Strategic thinking and business acumen

Experience

A minimum of 3 years of relevant experience in training, preferably in the cosmetic or retail industry.

Workplace

This position is based in Milan, Lombardy, Italy.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Culture

Acqua di Parma fosters a culture of innovation and excellence, encouraging employees to contribute creatively to the brand's legacy. As part of the LVMH Group, the company values diversity, collaboration, and the pursuit of luxury craftsmanship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.