Van Cleef & Arpels Customer Service Project Assistant Intern

Geneva • Switzerland

Friday, February 28, 2025

Van Cleef & Arpels, a distinguished name in the luxury jewelry sector, is part of the Richemont Group, a global leader in luxury goods. The brand is renowned for its exquisite craftsmanship and timeless elegance, offering a prestigious work environment that values creativity and innovation.

1. Support four Customer Service Project Managers in daily tasks, particularly in the deployment of digital solutions for clients on the website and applications.
2. Coordinate content creation, user data analysis, and needs assessment with global Customer Service teams across regions including the US, Asia, Europe, Japan, and the Middle East.
3. Enhance customer experience by improving digital solutions in collaboration with internal teams (customer service, commercial, digital) and external digital agencies.
4. Participate in planning and conducting meetings with internal teams to promote the Customer Service team within the company.
5. Promote projects to the international Van Cleef & Arpels Customer Service community.

1. Experience in international commerce/marketing.

1. Excellent organizational skills.
2. Teamwork and proactivity.
3. Project management skills.
4. Interest in luxury retail and customer service.
5. Fluency in English.

Previous experience in international commerce or marketing is required.

Training on the history and values of the Maison at L’École des Arts Joailliers.

Van Cleef & Arpels fosters a culture of excellence and innovation, deeply rooted in its rich heritage and commitment to craftsmanship. The work environment encourages curiosity, collaboration, and a proactive approach to challenges.