Van Cleef & Arpels Assistant Operations Manager

São Paulo • Brazil

Tuesday, December 24, 2024

Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry, is part of the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, the brand offers a unique opportunity to join a global leader in the luxury sector. As an employer, Van Cleef & Arpels is committed to fostering a dynamic and inclusive work environment, encouraging innovation and excellence.

1. Oversee and ensure the operational effectiveness of the São Paulo boutique by collaborating with in-store management.
2. Maintain and update all operational policies and procedures, ensuring comprehensive employee training and enforcement by management.
3. Ensure the boutique is consistently audit-ready through in-store mock audits and compliance with corporate directives regarding inventories and audits.
4. Act as the liaison for local and Americas’ FP&A teams, managing local expenses and aiding in expense tracking and reporting.
5. Ensure compliance with procedures related to cash, credit card, and wire transactions.
6. Manage supply chain activities in partnership with VCA US, including B2B orders and client waitlist management.
7. Collaborate with the Asset Protection department on risk management, physical security, cash controls, inventory management, and audits.
8. Oversee after-sales service operations, liaising with Richemont Brazil and corporate offices in New York.
9. Support translation requests from the New York team.
10. Evaluate regional operations regularly, recommending process improvements to reduce workload and maintain standards.
11. Support regional training for new system roll-outs.

1. Strong working knowledge of Windows environment, Excel, and PowerPoint.
2. Experience in the luxury sector is advantageous.
3. Strong project management skills.
4. Excellent verbal and written communication skills in English.
5. Strong interpersonal and organizational skills.
6. 5 years of experience in retail operations.
7. SAP experience is beneficial.
8. Willingness to travel occasionally.

1. Operational management
2. Policy enforcement
3. Audit readiness
4. Expense management
5. Supply chain management
6. Risk management
7. Communication and translation
8. Process improvement
9. Training and development

A minimum of 5 years in retail operations, preferably within the luxury sector.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts on luxury products.

Van Cleef & Arpels fosters a culture of elegance and innovation, where employees are encouraged to contribute to the brand's legacy of excellence. The workplace is characterized by a commitment to quality, creativity, and collaboration, providing a supportive environment for professional growth.