Vacheron Constantin CRM and Client Engagement Manager

Tokyo • Japan

Tuesday, December 17, 2024

Vacheron Constantin, a distinguished member of the Richemont Group, epitomizes luxury and precision in watchmaking. As part of a global conglomerate renowned for its prestigious brands, Vacheron Constantin offers an unparalleled working environment that fosters innovation and excellence in the luxury sector.

1. Elevate client engagement across multiple channels including online, offline, and customer centers.
2. Align client objectives within the local market, enabling teams to deliver business outcomes.
3. Support an omni-channel strategy to maximize digital impact on total sales.
4. Improve CRM data capture and quality in collaboration with sales and cross-functional teams.
5. Interact with Swiss headquarters, local teams, retail partners, and external suppliers to implement projects and enhance CRM actions.
6. Motivate and ensure a strong CRM mindset across all channels in collaboration with the local sales team.
7. Set and monitor CRM KPIs, analyzing them based on global and local business priorities.
8. Monitor client satisfaction across channels and work with teams to improve.
9. Support the local CRC team as a key sales and client touchpoint.
10. Establish training paths for Ambassadors with local trainers.
11. Ensure high-level collaboration with local boutique teams.
12. Ensure qualitative client engagement with omni-channel strategies to boost eCommerce sales.
13. Develop action plans for VICs to enhance client lifetime value and advocacy.
14. Support local event and retail teams with communication plans.
15. Address technical issues related to CRM tools and data.
16. Ensure compliance with local client regulations and legislation.

1. Knowledge and practical experience in clienteling.
2. Familiarity with luxury CRM or luxury retail environments.
3. Proficiency in business communication in English.
4. Strong analytical skills.
5. Ability to navigate and influence within an ambiguous and matrix organization.
6. Experience with Salesforce Service Cloud is advantageous.

1. Client engagement strategies
2. CRM data management
3. Analytical thinking
4. Communication
5. Problem-solving
6. Project management
7. Salesforce Service Cloud

Demonstrated experience in clienteling and luxury CRM environments, with a strong background in business communication and analytical skills.

Employees enjoy a dynamic and collaborative work environment, opportunities for professional growth, and the prestige of working with a leading luxury brand.

Vacheron Constantin fosters a culture of excellence, innovation, and collaboration, encouraging employees to contribute to the brand's legacy of luxury and precision. The workplace is characterized by a commitment to quality and a passion for craftsmanship.