Vacheron Constantin Client Experience Executive

Dubai • UAE

Monday, April 21, 2025

Vacheron Constantin, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury in the horological world. As an employer, Vacheron Constantin offers a unique environment where tradition meets innovation, fostering a culture of excellence and creativity. The brand is committed to delivering unparalleled client experiences, making it an esteemed place for professionals seeking to contribute to the luxury industry.

1. Conduct comprehensive analysis of client-facing initiatives to evaluate engagement, impact, and potential opportunities.
2. Collaborate with stakeholders to manage tools and report on key performance indicators (KPIs).
3. Perform return on investment (ROI) analysis across all stages of activations.
4. Translate data into actionable insights to enhance personalization and overall client experience.
5. Work closely with the Hospitality Manager and Boutique teams to monitor client follow-up and track outcomes.
6. Maintain a robust understanding of retail performance metrics to support business decisions and client experience.
7. Focus on client activations, including supplier research, planning, and stakeholder coordination.
8. Collaborate with the Hospitality Manager on activation calendars for Suite 1755.
9. Lead and support the execution of client experience initiatives in alignment with corporate identity guidelines.
10. Coordinate logistics and bookings for key events such as Watches & Wonders and international HQ events.
11. Plan and organize client manufacture visits in cooperation with HQ and local agencies.
12. Support seasonal client gifting and greeting campaigns.

1. Bachelor’s degree in business, marketing, hospitality, communications, or a related field.
2. Fluency in English and Arabic, both written and spoken.

1. Understanding of how client experience connects to business performance in a luxury retail environment.
2. Proficiency in working with KPIs, retail performance metrics, and customer engagement data.
3. Ability to synthesize qualitative and quantitative feedback to inform insights.
4. Creative thinking with the ability to contribute locally relevant ideas for client experiences.
5. Strong organizational skills with attention to detail and ability to manage multiple tasks simultaneously.
6. Proactive and solution-oriented mindset with initiative and ownership of responsibilities.
7. Strong interpersonal and communication skills, comfortable interacting with various stakeholders.
8. Ability to thrive in a collaborative environment and work independently.
9. Comfortable in fast-paced, high-end retail environments with shifting priorities.
10. Proficiency in Microsoft Office, particularly Excel for data analysis.

Experience in luxury retail environments, particularly in roles involving client experience and engagement.

Bachelor’s degree in business, marketing, hospitality, communications, or a related field.

Vacheron Constantin offers a comprehensive benefits package that includes opportunities for professional development and growth within the luxury industry.

Vacheron Constantin fosters a culture that values tradition, innovation, and excellence. Employees are encouraged to embody the brand's luxury values while contributing to a collaborative and dynamic work environment.