Vacheron Constantin Client Advisor

Toronto • Canada

Wednesday, February 5, 2025

Vacheron Constantin, a distinguished member of the Richemont Group, stands as a beacon of luxury and heritage in the world of haute horlogerie. As part of Richemont Americas, the brand is committed to fostering an inclusive and dynamic workplace, celebrating diversity in all its forms. This commitment to inclusivity and excellence drives the brand's innovation and success, making it a sought-after employer for those passionate about luxury and craftsmanship.

1. Achieve and surpass monthly sales targets as directed by management.
2. Deliver exceptional customer service, ensuring a unique client experience at every touchpoint.
3. Adapt sales approach to meet client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, providing expert recommendations.
5. Foster teamwork by assisting colleagues in sales and after-sales processes.
6. Stay informed on industry trends and competitor activities.
7. Cultivate and manage client relationships through Maison-specific CRM initiatives.
8. Accurately capture and utilize client data for relationship building.
9. Resolve client issues and escalate as necessary to management.
10. Collaborate with management to support and participate in in-store and offsite events.
11. Comply with all security and operational policies and procedures.
12. Assist with boutique setup, breakdown, and maintenance, including merchandising and inventory management.
13. Receive and quality control new product shipments.
14. Maintain monthly reporting documents as directed by management.

1. High school diploma required; Bachelor's degree preferred.
2. 2 to 5 years of experience in luxury retail, service, or hospitality.
3. General knowledge of timepiece movements.

1. Ability to thrive in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Strong customer service orientation and understanding of client priorities.
4. Attention to detail and ability to multitask with precision.
5. Professional demeanor and strong brand ambassadorship.
6. Self-motivation and creative problem-solving skills.
7. Excellent teamwork abilities.
8. Willingness to work flexible hours.
9. Fluency in English; additional language skills are advantageous.

2 to 5 years of experience in luxury retail, service, or hospitality environments, with a general understanding of timepiece movements.

High school diploma required; Bachelor's degree preferred.

Compensation will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including health, dental, drug, and vision programs, life insurance, disability benefits, and an RRSP program with employer match. Additional benefits include paid time off, a maternity leave top-up program, and access to an employee assistance program. Employees are encouraged to engage in community initiatives with volunteer days off.

Richemont Americas is dedicated to creating a workplace that reflects the diverse world it serves. The company values creativity and knowledge, fostering an environment where inclusion is embraced and empowered. This culture of diversity and excellence is integral to the brand's identity and success.