Vacheron Constantin Client Advisor

London • UK

Tuesday, March 18, 2025

Vacheron Constantin, a prestigious name in the realm of luxury watchmaking, is renowned for its unparalleled craftsmanship and innovative spirit. As part of the Richemont Group, a global leader in luxury goods, Vacheron Constantin offers a dynamic and enriching work environment that values diversity, creativity, and excellence. The brand's legacy of nearly 270 years is a testament to its commitment to haute horlogerie and its forward-thinking vision.

1. Deliver a personalized and premium client experience, demonstrating expertise with curiosity and humility.
2. Develop and maintain long-term client relationships, turning clients into brand ambassadors.
3. Provide an exceptional in-store journey by greeting and acknowledging every customer and maintaining outstanding service standards.
4. Collaborate with Boutique and local management to support and participate in in-store and offsite events and networking.
5. Capture client data accurately for follow-up and relationship building.
6. Consistently achieve and exceed sales targets while adhering to retail guidelines.
7. Master key moments of the sales ceremony, engaging customers and addressing their needs.
8. Handle negotiations and objections with ease, providing after-sales support in line with Maison values.
9. Communicate passionately about the Maison, demonstrating extensive knowledge of its values, codes, and history.
10. Assist in daily boutique operations, including merchandising, inventory, and compliance with security and operational policies.

1. Proven excellence in sales and client service.
2. Experience in a target-driven sales environment within luxury retail or hospitality.
3. Strong communication skills adaptable to international clienteles.
4. Excellent problem-solving abilities and organizational skills.
5. Attention to detail with the capacity to manage multiple tasks.
6. Familiarity with IT devices and a sense of etiquette.
7. Passion for luxury goods and willingness to learn about the brand's products and history.

1. Sales and upselling skills
2. Client relationship management
3. Communication and storytelling
4. Problem-solving
5. Organizational and multitasking abilities
6. IT literacy
7. Knowledge of the luxury market

Experience in a luxury retail or hospitality environment, particularly in a target-driven sales role.

Flexible working hours, health and wellness programs, generous holidays, company restaurant, and training and learning opportunities.

The company culture at Vacheron Constantin is characterized by its appreciation for diversity, arts, and human skills. The organization values freedom, collegiality, loyalty, and solidarity, fostering an environment of empathy, curiosity, courage, humility, and integrity. The company is committed to social responsibility and caring for the world.