Tiffany & Co. Client Care Representative
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- Posted
- May 22, 2025
About Tiffany & Co.
Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH Group, Tiffany & Co. benefits from a rich heritage and a commitment to innovation and excellence. The brand seeks to inspire clients to celebrate love and individuality, fostering a culture of creativity and entrepreneurial spirit.
Join Tiffany & Co. in New York as a Client Care Representative. This role involves client service and operational tasks, supporting Tiffany's legacy of excellence.
Role & Responsibilities
- Accurately process, update, and monitor service orders using internal systems, ensuring timely progression through each stage.
- Execute daily operational tasks such as merchandise intake, cycle counts, transfers, and reconciliation to support back-of-house efficiency.
- Proactively resolve stock discrepancies and floor negatives to maintain smooth store operations.
- Ensure all inventory is handled in accordance with Tiffany’s operational standards to support audit compliance.
- Serve as a key point of contact for clients throughout the service journey, ensuring timely, clear, and professional communication.
- Support repair services by showcasing product knowledge and guiding clients through service options.
- Resolve service concerns and escalations with empathy and discretion.
- Collaborate with Client Advisors to anticipate client needs and personalize each experience.
- Partner with Client Advisors to drive the Sales to Service program by identifying client needs and encouraging re-engagement.
- Maintain strong internal communication with store leadership and colleagues to ensure a consistent, elevated experience.
Qualifications
- Authorization to work in the United States
- Availability to work flexible hours, including evenings, weekends, holidays, and overtime
Skills
Experience
A minimum of 2 years of prior experience in an administrative business environment is required.
Education
A college/university degree is desired.
Workplace
The successful candidate will be located in New York, New York, USA, with easy access to New York.
Compensation
The hiring range for this position is $22.53 - $30.48 per hour, dependent upon candidates’ relevant skills and experience.
Benefits
Tiffany & Co. offers comprehensive benefits, including adoption and surrogacy assistance, parental leave, competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, and paid time off.
Culture
Tiffany & Co. is committed to diversity, equity, inclusion, and belonging, fostering a workplace where people of all backgrounds can thrive. The company values creativity, perspective, and lived experience, aiming to create an inclusive jewelry industry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.