TAG Heuer Boutique Manager

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Location
ParisÎle-de-FranceFrance
Posted
Jan 19, 2025

About TAG Heuer

TAG Heuer, a distinguished brand within the LVMH Group, is renowned for its aesthetic excellence, reliability, innovative spirit, and technological prowess in the realm of Swiss watchmaking. For over 150 years, TAG Heuer has been a pioneer in precision horology, seamlessly blending performance, audacity, and craftsmanship. As part of the Watches & Jewelry division of LVMH, TAG Heuer offers a dynamic and prestigious working environment that fosters creativity and excellence.

Join TAG Heuer as a Boutique Manager in Paris at Galeries Lafayette. Lead a team in delivering luxury retail excellence. Fluency in French and English required.

Role & Responsibilities

  • Cultivate and expand a loyal clientele, both local and international, utilizing available tools and resources.
  • Deliver a unique customer experience and impeccable service.
  • Efficiently manage customer relations, disputes, and complaints.
  • Ensure the brand's image is upheld through merchandising, cleanliness, and staff presentation.
  • Implement commercial policies and achieve set objectives (sales, KPIs).
  • Guarantee service quality on the sales floor and oversee business operations.
  • Ensure adherence to retail excellence and sales procedures.
  • Provide necessary support for sales advisors to meet their targets.
  • Monitor and report on store and team performance.
  • Coordinate with support teams to maintain product availability and quality.
  • Train and integrate new team members in alignment with TAG Heuer's values.
  • Foster a trusting team environment through close management and support.
  • Set individual and team objectives, evaluate performance, and identify training needs.
  • Coach and train teams to ensure continuous development of skills.
  • Manage administrative tasks for the sales team (scheduling, leave, training, uniforms).
  • Oversee stock management and security of displayed and stored items.
  • Conduct regular and closing inventories.
  • Maintain the boutique's appearance and ensure compliance with cash handling procedures.
  • Ensure the safety of people and assets by guiding the sales team on security procedures and coordinating with external security agents.

Qualifications

  • Commercial education background.
  • Successful management and luxury retail sales experience, preferably in horology.
  • Fluency in French and English; a third language is highly desirable.

Skills

Innate customer service orientation and excellent interpersonal skills. Result and customer-oriented mindset. Organizational skills. Service excellence in a luxury environment. Proactive and process-challenging attitude. Dynamic and empathetic demeanor. Team leadership and motivational skills. Exemplary adherence to procedures and professional presentation. Autonomous with a strong sense of confidentiality. Proficiency in Excel, Word, and familiarity with retail management applications.

Experience

Minimum of 3 years in a managerial role within luxury retail.

Education

Commercial education background.

Workplace

The successful candidate will be located in Paris, Île-de-France, France.

Benefits

Competitive benefits package, including opportunities for professional development and career advancement within a prestigious luxury brand.

Culture

TAG Heuer embodies a culture of innovation, audacity, and excellence. The brand fosters an environment where creativity and performance are celebrated, and employees are encouraged to push boundaries and achieve their full potential. As part of the LVMH Group, TAG Heuer offers a collaborative and dynamic workplace that values diversity and inclusivity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.