Rimowa Client Advisor

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Posted
Nov 20, 2025

About Rimowa

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting premium mobility solutions for over 120 years. Renowned for its commitment to luxury and functionality, RIMOWA merges traditional craftsmanship with innovative design, catering to discerning travelers worldwide. As part of the esteemed LVMH conglomerate, RIMOWA offers a dynamic and inclusive work environment that values diversity as a catalyst for growth and success.

Join RIMOWA in Madrid as a Client Advisor. This full-time role offers competitive compensation, career growth, and a dynamic work environment within the LVMH Group.

Role & Responsibilities

  • Enhance customer relationships through exceptional consultations and service.
  • Achieve individual CRM goals and excel in product and repair training.
  • Serve as a professional point of contact for after-sales inquiries.
  • Ensure high-quality standards in product repairs and processing.

Qualifications

  • Experience in the luxury sector is preferred, but not mandatory.

Skills

Fluency in Spanish and English; additional languages are advantageous. Strong passion for customer service and consulting. Excellent communication and interpersonal skills.

Experience

Minimum of 3 years of experience in a related field.

Workplace

The successful candidate will be located in Madrid, Madrid, Spain.

Compensation

Competitive salary with profit-sharing opportunities.

Benefits

Staff discounts on RIMOWA products, lunch tickets, and career development opportunities within the LVMH Group.

Culture

RIMOWA fosters an inclusive and diverse workplace culture, emphasizing the importance of varied backgrounds and perspectives to drive business success. The company encourages personal and professional growth, offering a supportive environment for ambitious individuals.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.