Richemont Workplace Experience Manager
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Richemont is seeking a Workplace Experience Manager in Tokyo, Japan, to oversee workplace operations and enhance employee experiences. Join a leader in luxury goods and contribute to a dynamic and collaborative environment.
Overview
Richemont, a distinguished leader in the luxury goods sector, encompasses a portfolio of renowned Maisons specializing in jewelry, watches, and premium accessories. As an employer, Richemont is committed to fostering an environment of excellence, innovation, and collaboration, ensuring that its employees are empowered and inspired. The company values diversity and inclusivity, offering a dynamic workplace where talent is nurtured and professional growth is encouraged.
Role & Responsibilities
- Oversee the management of front-of-house teams, ensuring exceptional visitor experiences and adherence to Group standards.
- Develop and implement standard operating procedures for reception and workplace services.
- Promote and maintain hoteling standards, supporting an agile and hybrid workplace environment.
- Manage coworking spaces and meeting room logistics, ensuring seamless operations and high-quality service delivery.
- Coordinate with internal and external stakeholders for on-site events and community engagement activities.
- Oversee catering services, ensuring quality and variety in food offerings.
- Administer concierge and on-site services, including mail room and cafeteria operations.
- Implement and monitor environmental initiatives in alignment with the Group's CSR policies.
- Lead and mentor a high-performing team, fostering a culture of open communication and continuous improvement.
- Collaborate with regional and Group stakeholders to align workplace strategies and initiatives.
Qualifications
- Tertiary qualification in Hospitality or Tourism Management, or a related field.
- Minimum of 8 years of experience in a regional or multi-office workplace experience or hospitality management role.
- Proven track record in managing workplace operations and employee experience programs.
Skills
Experience
A minimum of 8 years in a similar role, managing workplace operations and employee experience programs, with a proven track record of success.
Education
Tertiary qualification in Hospitality or Tourism Management, or related field.
Workplace
The role is situated in Tokyo, Tokyo, Japan. There are currently 194 open positions in Tokyo on Cerulean, with 7 added recently. Within Tokyo, Cerulean currently features 207 open roles, including 9 recent additions. Across Japan, Cerulean lists 253 open roles — 12 of them newly added.
Benefits
Richemont offers a comprehensive benefits package, including health and wellness programs, professional development opportunities, and a supportive work environment that values work-life balance.
Culture
Richemont prides itself on cultivating a culture of excellence and innovation, where employees are encouraged to collaborate and contribute to the company's legacy of luxury and craftsmanship. The workplace is characterized by its commitment to diversity, inclusivity, and the professional growth of its team members.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.