Louis Vuitton Universe Manager

About Louis Vuitton

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and unparalleled luxury. As a leading entity in the fashion industry, Louis Vuitton offers a dynamic and innovative work environment, fostering growth and creativity among its employees. The brand's commitment to excellence and its global presence make it a coveted employer for those passionate about luxury fashion.

Role & Responsibilities

• Foster a client-centric mindset across the store, focusing on developing and retaining local clientele.
• Design and lead client development initiatives to engage clients across all segments through structured action plans.
• Oversee daily clienteling activities to drive outreach, appointments, conversion, and top-client growth across a large team.
• Collaborate with Team and Universe Managers to maximize sales through tailored initiatives supporting launches, events, and priorities.
• Lead Private Client Relations (PCR) by building and maintaining relationships with top clients and ensuring successful event follow-up.
• Support Client Development Managers in organizing events and achieving sales targets.
• Partner with regional teams to share market insights and identify new local opportunities.
• Accountable for all CRM, client development, and PCR KPIs.
• Lead all client experience and hospitality activities to ensure the Louis Vuitton Promise is consistently delivered.
• Coach and empower the client experience team to achieve satisfaction KPIs and strengthen a client-focused culture.
• Partner with Retail Learning to implement training strategies ensuring service excellence.
• Optimize use of the private floor for appointments and events, collaborating with Head Office and tracking ROI.
• Further develop the LV hospitality mindset through appointment culture, hosting excellence, and dedicated training.
• Manage and develop Client Advisors, as well as Client Development and Client Experience Managers.
• Coach leaders, identify growth opportunities, and create tailored action plans.
• Promote collaboration, performance, and alignment with store objectives.
• Build a strong team through recruitment, talent development, and succession planning with Store Management and HR.
• Create a motivating work environment that fosters empowerment, innovation, and teamwork.
• Act as a role model, embodying Louis Vuitton attitudes and values.
• Lead by example on the shop floor to ensure an exceptional client and team experience.
• Collaborate closely with Universe Managers and the Store Director as part of the leadership team; act as deputy when required.
• Partner with Operations and Head Office to maintain operational excellence and audit readiness.
• Oversee staffing, scheduling, and absence management to ensure smooth daily operations.
• Ensure all Louis Vuitton standards, policies, and procedures are effectively communicated and implemented.

Qualifications

• Minimum 5 years of management experience in luxury retail or a strongly related field.
• Demonstrated track record in high-level client development.
• Skilled at developing larger teams in an international, multicultural setting.
• Strong understanding of the luxury client experience.
• Track record in dealing with high-end clientele.
• Excellent interpersonal communication skills, agility, empathy.
• Strong passion for selling and client service.
• 360 business vision and high level of ownership.
• Advanced coaching skills.
• Strong animation and presentation skills.

Skills

Experience

Extensive (minimum 5+ years) management experience in luxury retail or a strongly related field.

Workplace

Benefits

Competitive benefits package including opportunities for career advancement within a global luxury brand.

Culture

Louis Vuitton fosters a culture of excellence, innovation, and collaboration. The brand values creativity and dedication, providing a supportive environment where employees are encouraged to achieve their full potential. The workplace is dynamic and multicultural, reflecting the brand's global presence and commitment to diversity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.