Christian Dior In-Store Trainer

About Christian Dior

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the LVMH group, a global leader in luxury. As an employer, Dior is renowned for its commitment to excellence, innovation, and the cultivation of talent. The brand offers a dynamic and inspiring work environment where creativity and craftsmanship are celebrated.

Role & Responsibilities

• Communicate and execute the training strategy of Christian Dior Couture, collaborating with various headquarters functions such as Merchandising, Operational Marketing, Human Resources, Visual Merchandising, and Finance.
• Implement the training deployment plan to contribute to the boutique's revenue growth and activity, including exhibitions and other experiences.
• Spend approximately 80% of time on the boutique floor, dividing time between coaching and training in small groups.
• Promote floor coaching through active listening and observation, coaching team members at all levels according to their needs.
• Actively facilitate product training across all categories (Women, Men, Jewelry, Home, Baby).
• Develop styling skills for all sales associates, including understanding customer needs, body morphology, creating the ideal silhouette, and optimizing cross-selling.
• Ensure clients receive personalized service of the highest standard, evolving the client experience based on NPS and Mystery Shopping results and action plans.
• Build trust and proximity with managers by sharing regular and constructive feedback on team performance and progress.
• Propose adaptations to training content to meet boutique needs while respecting country guidelines.
• Evaluate training program effectiveness, managing and monitoring the quality and impact of all in-store training via tracking tools, and ensuring active floor presence to observe program implementation.
• Engage with and monitor the e-learning training tool, ensuring all trainings are completed and mastering the e-learning back-office to regularly extract results and re-engage teams as necessary.
• Contribute to the integration of all new hires and support interns.
• Participate in floor management to support retail activity when necessary, demonstrating exemplary behavior.
• Act as a coordinator for sharing experiences and best practices between departments to enhance the client experience.
• Serve as an exemplary ambassador of Dior's values, including grooming and attitude.

Qualifications

• Minimum of 2 years of experience in boutique management and/or training within a luxury brand or hospitality sector.
• Excellent communication and facilitation skills, both oral and written.
• Strong listening skills, with the ability to influence and motivate others. Team spirit is essential.
• Motivated individual with strong organizational skills, result-oriented.
• Ability to handle complex situations with a positive approach and seek effective solutions.
• Good knowledge of traditional and modern training methods (coaching, in-person training, virtual, blended-learning, e-learning, digital tools, workshops, briefings, etc.).
• Proficiency in Microsoft Office Suite.

Skills

Experience

A minimum of 3 years of relevant experience is required.

Workplace

Benefits

Employees enjoy a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and the prestige of working with a leading luxury brand.

Culture

Christian Dior Couture fosters a culture of excellence, creativity, and innovation. The brand values craftsmanship and offers a collaborative environment where employees are encouraged to grow and contribute to the brand's legacy of luxury and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.