Bottega Veneta Retail Operations and Customer Service Specialist
Closed The candidacy window for this position at Bottega Veneta has closed.
While this position is no longer receiving submissions as of May 20, 2025, we invite you to explore further opportunities at Bottega Veneta or browse all open roles.
Continue Your Search
We invite you to review more currently available roles:
- Posted
- Jan 29, 2025
About Bottega Veneta
Bottega Veneta, a distinguished name in the luxury fashion industry since 1966, is renowned for its innovative craftsmanship and commitment to individuality. Rooted in the rich cultural heritage of Italy, the brand maintains a global perspective, offering an inclusive environment with exclusive products. As part of the Kering Group, Bottega Veneta benefits from the resources and prestige of a leading luxury conglomerate, providing employees with unparalleled opportunities for growth and development.
Join Bottega Veneta in Tokyo as a Retail Operations and Customer Service Specialist. Enhance customer experiences and optimize store operations in a luxury fashion environment.
Role & Responsibilities
- Collaborate with the Kering Customer Service team to deliver solutions based on established policies and guidelines.
- Address and resolve customer complaints, ensuring satisfaction and fostering positive relationships.
- Assist with order placement, tracking, returns, exchanges, and refunds.
- Work with the Retail Operations Assistant Manager to identify and implement improvements in store operations.
- Provide operational support by managing store supplies, uniforms, and databases.
- Assist with administrative tasks, including invoice management.
Qualifications
- Minimum of 3 years of experience in the retail industry, with luxury experience preferred.
- Strong customer service and communication skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Native proficiency in Japanese, with English proficiency considered an asset.
Skills
Experience
A minimum of three years in the retail sector, with a preference for experience in luxury retail environments.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious global luxury brand.
Culture
Bottega Veneta fosters a culture of creativity and individuality, encouraging employees to innovate and excel in a supportive and inclusive environment. As part of the Kering Group, the brand offers a dynamic workplace where diversity and collaboration are celebrated.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.