Yves Saint Laurent Senior Client Advisor

Saint Laurent is an iconic Parisian maison renowned for its modern, pared-back aesthetic and influence on luxury prêt-à-porter. The house is part of the Kering group and operates globally across ready-to-wear, leather goods, shoes and accessories, combining heritage craftsmanship with contemporary creative direction.

1. Lead and manage the client advisor team, setting performance standards and mentoring colleagues to meet individual and store sales targets.
2. Train new hires and deliver ongoing development to elevate service standards and selling capabilities across the boutique.
3. Deliver a personalized, sophisticated client experience at every touchpoint, including after-sales service and long-term client relationship building.
4. Develop and maintain a proactive client portfolio through outreach, clienteling and appointment management to grow repeat business.
5. Drive commercial performance by monitoring KPIs, converting opportunities and applying an entrepreneurial mindset to sales.
6. Provide expert product knowledge and bespoke styling to create timeless, personalized looks for clients.
7. Use available tools and systems to optimise business opportunities and accurately record client data and activity.
8. Foster a collaborative, positive work environment that encourages teamwork, initiative and high standards of presentation.
9. Support front- and back-of-house operations to ensure seamless customer journeys and adherence to company policies.

1. Proven luxury retail or hospitality experience with a strong service orientation; experience in fashion & accessory retail preferred.
2. Demonstrated leadership and team management skills with the ability to motivate and coach sales advisors.
3. Track record of meeting and exceeding sales targets and managing client portfolios.
4. Keen personal taste with a demonstrable passion for fashion and styling.
5. Entrepreneurial mindset with commercial acumen and an ability to prioritise business objectives.
6. Comfortable with digital tools and quick to adopt new retail technologies and CRM systems.
7. Excellent verbal and written communication skills in English.
8. Adaptable, proactive and resilient in a fast-paced boutique environment.

1. Client relationship management (clienteling)
2. Team leadership and coaching
3. Sales target management and KPI-driven selling
4. Personal styling and product merchandising
5. Retail CRM and POS proficiency
6. Appointment management and after-sales service
7. Business development and portfolio cultivation
8. Strong interpersonal and communication skills

Preferable background in luxury fashion, accessories retail or high-end hospitality with a record of delivering high-touch service and achieving sales targets; previous supervisory or lead experience within a boutique environment is highly desirable.

High school diploma or equivalent required; bachelor’s degree in fashion, business, retail management or a related field preferred.

Saint Laurent cultivates a refined, creative workplace grounded in Parisian heritage and contemporary minimalism. The brand values excellence, authenticity and audacity, and encourages collaboration, professional development and diversity of perspectives across its boutiques.