Yves Saint Laurent Customer Service Specialist

Paris • France

Tuesday, December 23, 2025

Founded in 1961, Yves Saint Laurent was the first fashion house to introduce the concept of luxury prêt-à-porter with its 'Rive Gauche' line in 1966, symbolizing youth and freedom. This pivotal shift modernized fashion and revolutionized the socio-cultural landscape. Acquired by Kering's luxury division in 1999, Yves Saint Laurent continues to thrive under the creative direction of Anthony Vaccarello since April 2016, maintaining its esteemed position in the luxury sector. The brand's collections encompass women's and men's ready-to-wear, shoes, bags, small leather goods, jewelry, scarves, ties, and eyewear.

1. Manage showroom orders, restocks, and special orders, ensuring seamless product dispatch in collaboration with the Customer Service Order Entry team.
2. Verify data accuracy before sending official Order Confirmations and provide clients with instructions regarding L/C openings, guarantees, and payment plans.
3. Update and record payment terms modifications prior to shipment as per the Credit Collection Dept. Manager's requests and client approvals.
4. Offer available merchandise to Wholesale clients for prepayment and/or shipment, ensuring payment verification and coordinating with Billing and Shipping/Export Departments.
5. Analyze, execute, and monitor open orders and shipments for Wholesale clients.
6. Oversee the return process logistics for Wholesale clients, from return authorization issuance to credit note issuance.
7. Prepare regular reports on order status for stores, Wholesale clients, and various departments including Commercial, Billing, Shipping, Finance, Logistics, Distribution, and Merchandising.
8. Ensure all interactions are managed with precision, quality, and speed to exceed client expectations, anticipating needs and providing support solutions.

1. Proven experience in customer service or order management within the luxury fashion industry.
2. Familiarity with supply chain and logistics processes.

1. Exceptional communication and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in data management and reporting.
4. Attention to detail and problem-solving skills.

Previous experience in a customer service or order management role within the luxury fashion sector is required.

Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional growth within the Kering Group.

Saint Laurent, as part of the Kering Group, fosters a dynamic and inclusive workplace culture that values innovation, collaboration, and excellence. Employees are encouraged to contribute to the brand's legacy of luxury and creativity.