Vacheron Constantin Client and Hospitality Coordinator

Miami • USA

Sunday, April 13, 2025

Vacheron Constantin, a distinguished member of the Richemont Group, is renowned for its commitment to excellence and innovation in the luxury watchmaking industry. As part of Richemont Americas, the brand is dedicated to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and experiences of its employees. This dedication to diversity and inclusion is central to the brand's ethos, driving creativity and excellence across its operations.

1. Collaborate with sales teams to enhance client experiences and contribute to achieving sales targets.
2. Assist in facilitating seamless client experiences, including preparation, client entertainment, product presentation, and sales finalization.
3. Recommend services based on client preferences and interests.
4. Address client issues or concerns promptly to maintain satisfaction and loyalty.
5. Coordinate and schedule client appointments to ensure personalized boutique experiences.
6. Participate in all clienteling initiatives with the boutique team.
7. Anticipate client needs and preferences to provide personalized service.
8. Serve as the main point of contact for client inquiries and requests.
9. Build and maintain strong relationships with VIP clients, ensuring custom-made service.
10. Ensure a luxurious and welcoming environment for all clients.
11. Coordinate special amenities and services based on client preferences.
12. Oversee the boutique’s hospitality services and standards.
13. Develop in-depth knowledge of local luxury events and venues for client special treatment.
14. Act as an Ambassador for the Brand, ensuring the integrity of its image.
15. Organize and host exclusive events for clients within the boutique.
16. Collaborate with marketing and sales teams to execute promotional events and initiatives.
17. Assist Boutique Management with training and setting high standards for customer care.
18. Provide guidance and feedback to ensure exceptional service delivery.
19. Develop a positive, trusting relationship with the team to foster a professional work environment.

1. Proven experience in luxury hospitality or client relations, preferably in a boutique or upscale setting.

1. Excellent communication and interpersonal skills.
2. Strong organizational abilities and attention to detail.
3. Ability to thrive in a fast-paced, client-focused environment.

Proven experience in luxury hospitality or client relations, preferably in a boutique or upscale setting.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and employee assistance program. Volunteer days off are also provided to support community initiatives.

Richemont Americas prides itself on creating a dynamic, inclusive community that celebrates diversity and fosters creativity. The company is committed to providing an environment where employees can thrive and contribute to the brand's legacy of excellence.