Officine Panerai Private Client Relations Manager

Singapore • Singapore

Monday, December 23, 2024

Officine Panerai, a distinguished name in the luxury watchmaking industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Richemont Group, Panerai benefits from the global reach and resources of one of the world's leading luxury goods conglomerates. The brand is committed to fostering a dynamic and inclusive workplace, offering unparalleled opportunities for professional growth and development.

1. Drive high-end timepiece sales through client recruitment, development, and retention.
2. Foster robust client connections within Singapore boutiques.
3. Devise and execute outreach plans targeting high-net-worth individuals (HNWI).
4. Engage with local watch communities and corporate organizations.
5. Organize in-house activations to enhance boutique clientele growth.
6. Collaborate with boutique teams to implement a unified client action plan.
7. Champion client acquisition and retention, focusing on upgrading existing clients.
8. Develop and maintain a portfolio of Very Important Clients (VICs).
9. Identify and engage with channels such as clubs and associations to connect with HNWIs.
10. Support training and coaching of retail teams to enhance client relations skills.
11. Assist Boutique Managers in analyzing client purchase histories and developing growth strategies.
12. Manage and resolve complaints from the VIC database.
13. Act as an ambassador for Panerai, embodying the brand's values.
14. Collaborate with CRM and Boutique Managers to drive client development plans.
15. Ensure KPIs are met and propose actions if targets are not achieved.
16. Extract and analyze client data to generate appointments and enhance client profiles.
17. Stay informed on marketing and events to prepare boutique teams for activities.

1. Minimum of 5 years of relevant experience in the luxury industry, particularly in sales, hospitality, or client-facing roles.
2. Proven experience managing high-net-worth individuals and nurturing long-term relationships.

1. Strong entrepreneurial spirit and social skills.
2. High emotional awareness and mental agility.
3. Creative, curious, and flexible mindset.
4. Collaborative team player with a results-driven approach.

A minimum of 5 years in luxury sales or related client-facing roles, with a focus on managing high-net-worth individuals.

Officine Panerai offers a comprehensive benefits package, including opportunities for professional development and growth within the Richemont Group.

Officine Panerai fosters a culture of excellence and innovation, encouraging employees to embody the brand's values of craftsmanship and elegance. The workplace is dynamic and inclusive, promoting collaboration and professional growth.