Officine Panerai Client Relations Manager

Singapore Singapore

Monday, December 23, 2024

Officine Panerai is a luxury watch brand known for its high-end timepieces and strong presence in the retail network. The company is expanding its growth ambitions in Singapore and seeks to enhance its client relations and sales strategies.

1. Drive high-end timepiece sales and support team in client relations.
2. Foster and sustain robust client connections in Singapore boutiques.
3. Execute a unified action plan for client recruitment, development, and retention.
4. Devise outreach plans for high-net-worth individuals (HNWI) and engage local watch communities.
5. Organize in-house activations and drive boutique clientele growth in Singapore and SEA.
6. Champion client acquisition and retention, and upgrade existing clients.
7. Create and execute plans to reactivate inactive clients.
8. Develop and maintain a portfolio of very important clients (VICs).
9. Identify channels and participate in social events to connect with HNWI circles.
10. Collaborate with elite squads to recruit new clients and develop corporate sales.
11. Share post-client activity reports and event analyses with stakeholders.
12. Support training and coaching of retail teams to enhance clientele and communication skills.
13. Assist Boutique Managers in reviewing client purchase history and propose action plans.
14. Manage complaints from VICs and ensure smooth resolution.
15. Act as an ambassador embodying Panerai's values.

1. Minimum 5 years of relevant experience in the luxury industry within sales, hospitality, or other client-facing functions.
2. Experience managing high-net-worth individuals and nurturing long-term relationships.

1. Strong entrepreneurial spirit and social skills.
2. Open and outgoing personality.
3. High emotional awareness and mental agility.
4. Creative, curious, and flexible.
5. Team player with a collaborative approach.

Minimum 5 years of relevant experience in the luxury industry within sales, hospitality, or other client-facing functions.

Permanent employment in a dynamic and expanding luxury brand.

The company is located in Singapore and fosters a collaborative and client-focused work environment. It values creativity, flexibility, and strong interpersonal skills.