Officine Panerai Client Care Specialist

Officine Panerai, a distinguished name in the luxury watchmaking industry, is part of the Richemont Group, a global leader in luxury goods. Renowned for its Italian design and Swiss technology, Officine Panerai offers a unique work environment that blends tradition with innovation, providing employees with opportunities to thrive in a dynamic and prestigious setting.

1. Provide exceptional customer service through direct communication with clients across various channels, including in-store, phone, and email.
2. Oversee and manage client communications and follow-ups regarding after-sales services and repairs for Singaporean clientele.
3. Offer advisory support to regional boutiques and retail partners.
4. Monitor Net Promoter Score (NPS) and collaborate with retail teams to enhance client satisfaction.
5. Handle inquiries related to products and client matters, assisting with boutique appointments.
6. Deliver professional technical assessments and services for after-sales service and repairs, in collaboration with Panerai watchmakers and the Richemont Customer Service Centre.
7. Coordinate with the Boutique team to prioritize after-sales service and repair requests.
8. Ensure timely completion of services and repairs, maintaining smooth communication with retail teams and customers.
9. Train retail teams to maintain consistent high-quality customer service.
10. Document service and repair information accurately for proper record-keeping and follow-up.
11. Manage inventory of spare parts and ensure all shipments and stock are in order.
12. Perform regular stock counts and manage inventory-related tasks.
13. Act as a central custodian for product issues in the region and represent during HQ SAV calls.
14. Support sales and retail operations on the shop floor as needed.

1. Minimum of 3 years' experience in a customer service or SAV frontline role.

1. Customer-centric and people-oriented mindset
2. Proficiency in English and another language
3. Strong follow-up skills and initiative
4. Problem-solving skills
5. Excellent verbal and written communication skills
6. Ability to work independently and collaboratively
7. Proficiency in MS Office Applications

Minimum of 3 years' experience in a customer service or SAV frontline role is required.

Employees enjoy the prestige of working with a renowned luxury brand, opportunities for professional development, and a collaborative work environment.

Officine Panerai fosters a culture of excellence and innovation, where employees are encouraged to contribute to the brand's legacy of craftsmanship and quality. The work environment is collaborative and dynamic, reflecting the brand's commitment to both tradition and modernity.