Officine Panerai Client Advisor

Toronto • Canada

Wednesday, January 8, 2025

Officine Panerai, a distinguished brand under the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury in the watchmaking industry. As part of Richemont Americas, the brand is committed to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and talents of its employees. Richemont is dedicated to nurturing creativity and excellence, ensuring a dynamic and supportive environment for all its team members.

1. Achieve and exceed personal sales targets and contribute to the boutique's overall objectives.
2. Develop and maintain a client panel, delivering exceptional customer experiences.
3. Act as an ambassador for Panerai's image both in-store and at off-site events.
4. Participate in briefings and contribute to the boutique's performance development.
5. Identify high-potential sales leads and perform diligent follow-ups.
6. Demonstrate comprehensive knowledge of Panerai products, brand DNA, and history.
7. Ensure compliance with company policies and procedures, including security and inventory management.
8. Maintain the boutique's appearance according to visual merchandising guidelines.
9. Contribute to the development of the boutique's CRM database and manage client relationships.
10. Provide excellent customer service, ensuring seamless experiences and timely follow-ups.

1. Minimum of 2 years in luxury retail sales.
2. Strong sense of luxury service and aesthetics.
3. Fluency in English; additional languages are advantageous.
4. Result-oriented with strong selling skills.
5. Team player with excellent interpersonal skills and empathy.

1. Excellent customer service mindset.
2. Attention to detail and ability to multitask.
3. Strong communication skills and ability to develop a network.
4. Proficiency in computer skills.

A minimum of two years in the luxury retail industry, specifically in a sales role, is required.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including health, dental, drug, and vision programs, life insurance, disability benefits, and an RRSP program with employer match. Additional benefits include paid time off, a maternity leave top-up program, and access to an employee assistance program. Employees are encouraged to participate in volunteer days off.

Richemont Americas is committed to creating an inclusive community that values diversity and promotes creativity and knowledge. The company encourages employees to engage in initiatives that drive positive change, fostering a supportive and dynamic workplace culture.