Officine Panerai Client Advisor

Boston USA

Wednesday, January 22, 2025

Officine Panerai, a distinguished member of the Richemont Group, epitomizes the fusion of Italian design and Swiss technology in the luxury watchmaking sector. As part of Richemont Americas, the brand is committed to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and perspectives of its employees. Richemont is renowned for its dedication to excellence and innovation, creating an environment where creativity thrives and employees are empowered to contribute to the brand's prestigious legacy.

1. Achieve and exceed personal sales targets and contribute to the boutique's overall objectives.
2. Act as a brand ambassador, embodying Panerai's image both in-store and at external events.
3. Deliver exceptional customer service by adhering to Panerai's high operational and service standards.
4. Develop and maintain a robust client portfolio through diligent follow-up and relationship-building initiatives.
5. Participate actively in boutique briefings and contribute to performance enhancement strategies.
6. Maintain comprehensive knowledge of Panerai's product offerings, brand history, and competitive landscape.
7. Ensure the boutique's appearance aligns with brand guidelines and manage daily operations efficiently.
8. Support CRM initiatives by accurately capturing customer data and assisting in the development of CRM action plans.
9. Provide seamless customer service, particularly in handling after-sales service requests.

1. Minimum of 2 years of experience in the luxury retail industry, preferably in a sales role.
2. Fluency in English; additional language skills are advantageous.
3. Strong sense of luxury service and aesthetics.
4. Result-oriented with strong selling skills and attention to detail.

1. Excellent interpersonal and communication skills.
2. Ability to multitask and manage time effectively.
3. Proficiency in computer applications relevant to sales and CRM.
4. Empathy and team collaboration skills.

A minimum of two years in a luxury retail sales environment is required, demonstrating a strong track record in achieving sales targets and delivering exceptional customer service.

Expected salary range is $23 - $25 per hour, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, life insurance, disability benefits, and a 401(k) plan with employer match. Employees enjoy paid time off, wellness reimbursements, and access to an employee assistance program. Volunteer days are provided to support community initiatives.

Richemont Americas is dedicated to crafting a future where diversity and inclusion are at the forefront. The company fosters a dynamic and supportive environment that encourages creativity and innovation, ensuring that all employees feel valued and empowered to contribute to the brand's success.