LVMH German-Speaking Customer Relations Specialist

LVMH Client Services, a subsidiary of the global luxury leader LVMH, is dedicated to enhancing the customer experience in the digital age. Representing 20 prestigious brands within the LVMH Group, the company provides exceptional remote customer service, embodying the values of hypercare, humility, and the pleasure of representing excellence and craftsmanship.

1. Serve as the primary point of contact for customers seeking information about product availability and reservations.
2. Provide expert advice and recommendations tailored to customer needs.
3. Guide customers in navigating partner brand websites.
4. Deliver personalized customer experiences by presenting iconic brand models and assisting with online orders.
5. Promote brand loyalty and identify potential customer needs for additional products.
6. Resolve post-sale inquiries and manage customer complaints effectively.
7. Engage with customers through courtesy calls and exclusive event invitations to foster long-term relationships.

1. Fluency in German, English, and French (CEFR C1 level).
2. Strong written and verbal communication skills.
3. Proficiency in using digital tools and platforms.
4. Ability to adapt to diverse customer profiles and deliver a luxury experience.

1. Passion for luxury and customer relations.
2. Empathy and a commitment to excellence.
3. Persuasive communication and problem-solving abilities.

Entry-level position suitable for individuals with a strong interest in luxury customer relations.

The position offers a supportive work environment in Neuilly-sur-Seine, with a focus on employee well-being. Comprehensive training programs are provided to facilitate integration and skill development. Opportunities for internal mobility and career advancement are available.

LVMH Client Services fosters a multicultural environment with 34 nationalities and 12 languages spoken. The company values continuous development and excellence, offering a dynamic and enriching workplace for its employees.