LVMH Business Analyst Intern

LVMH Client Services, a subsidiary of the global luxury leader LVMH, specializes in providing exceptional remote customer service. The organization supports the digital shopping experience for clients of 20 prestigious LVMH brands, ensuring a seamless and luxurious customer journey.

1. Assist in configuring various application solutions such as Salesforce and Genesys.
2. Provide Level 1 support for telephony tools (Genesys) and CRM (Salesforce).
3. Monitor and manage the integration of incoming and outgoing data flows via ETL.
4. Participate in internal projects related to remote customer experience solutions.
5. Support project evolution including integrator relations, drafting reports, implementing processes and technical documentation, and overseeing testing and production.

1. Currently pursuing a Bac+4/5 in engineering or equivalent, seeking a final-year internship.
2. Previous experience with SAAS solutions is appreciated.
3. Proficient in English, both written and spoken, to communicate with partner brands.
4. Understanding of system integration principles and different types of integration (API, ETL, etc.).
5. Basic knowledge of SQL for database querying.

1. Strong analytical skills to translate business needs into technical solutions.
2. Proficiency in Microsoft Office Suite, with a particular aptitude for creating visually appealing presentations in PowerPoint and data analysis in Excel.

Entry-level, suitable for students in their final year of study.

Pursuing a Bac+4/5 in engineering or equivalent.

Opportunity to work within a leading luxury conglomerate and gain exposure to high-profile brands and cutting-edge customer service solutions.

LVMH Client Services fosters an environment of innovation and excellence, where employees are encouraged to develop their skills and contribute to the company's success. The workplace culture is dynamic and collaborative, reflecting the prestigious nature of the LVMH brand portfolio.