Jaeger LeCoultre Boutique Manager

London • UK

Thursday, July 3, 2025

Jaeger-LeCoultre, a prestigious brand under the Richemont Group, is renowned for its exquisite craftsmanship and innovation in the luxury watchmaking industry. As part of the Richemont family, Jaeger-LeCoultre benefits from a rich heritage and a commitment to excellence, offering employees a dynamic and culturally diverse environment where creativity and talent are nurtured.

1. Lead and develop a high-performing team to foster a positive and results-oriented environment.
2. Drive sales, marketing, profitability, and client service levels within the boutique.
3. Manage and motivate a proactive team, setting goals for sales associates.
4. Build and expand the client database, leading client development action plans.
5. Ensure adherence to Brand and Group policies by the team.
6. Achieve sales, product mix, and profitability targets set by management.
7. Develop a network of high-end clients and establish strong relationships.
8. Uphold the Brand’s customer service standards and policies.
9. Conduct daily and weekly meetings to ensure effective cross-functional communication.
10. Organize and coach training sessions based on team development needs.
11. Coordinate special CRM or marketing programs with the marketing team.
12. Monitor and ensure the highest level of client service.
13. Oversee CRM activities and maintain deep knowledge of the boutique client database.
14. Ensure optimal representation of the Brand in the boutique, adhering to visual merchandising guidelines.
15. Participate in local and global Brand events.
16. Supervise boutique administration and operations, including cash, transaction management, stock management, repairs, and security.

1. Proven track record managing a luxury flagship boutique or similar sector.
2. At least 5 years of experience in team leadership and management.
3. Fluent in English; proficiency in additional languages is advantageous.

1. Strong diplomatic skills and cultural sensitivity.
2. Proficiency in Microsoft Office suite.
3. Excellent interpersonal and communication skills.
4. Proactive and resourceful in generating new business and ideas.
5. Commitment to excellence and execution.
6. Team player with fair-mindedness.

Minimum of 5 years in a leadership role within luxury retail or a similar sector such as jewelry, watches, or five-star hotel management.

Employees enjoy a supportive and inclusive work environment with opportunities for professional growth and development within the Richemont Group.

The Richemont Group values diversity and fosters a culture of empathy, curiosity, courage, humility, and integrity. The company is committed to caring for the world and encourages freedom, collegiality, loyalty, and solidarity among its employees.