Jaeger LeCoultre Boutique Director

Jaeger-LeCoultre, a prestigious name in the luxury watchmaking industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Richemont Group, Jaeger-LeCoultre benefits from the global reach and resources of one of the world's leading luxury goods conglomerates. The brand is committed to excellence, offering a dynamic and rewarding environment for professionals passionate about luxury and precision.

1. Drive sales performance and growth by ensuring boutique objectives are met, including turnover, conversion rate, and average basket size.
2. Develop and execute strategic plans to achieve boutique targets, supporting the implementation of business plans and action plans.
3. Monitor performance and KPIs to identify trends and opportunities for improvement, creating personalized action plans.
4. Stay informed about market trends, competitor activities, and customer insights to identify growth opportunities and inform strategic decision-making.
5. Represent Jaeger-LeCoultre as a brand ambassador within the local community, building relationships and enhancing brand visibility through strategic partnerships and events.
6. Ensure operational excellence and efficiency by adhering to company policies, procedures, and best practices.
7. Guarantee compliance with the Group’s policies and the Maison’s commercial rules, ensuring retail procedures are respected.
8. Oversee the safety and security of the team, inventory, and premises, following security protocols.
9. Manage inventory levels to ensure optimal stock availability while minimizing losses and discrepancies.
10. Cultivate a positive and collaborative work environment that fosters team morale, passion, and productivity.
11. Implement strategies to enhance team engagement and motivation, fostering a culture of excellence and continuous improvement.
12. Set individual sales targets, monitor performance, conduct regular performance reviews, and provide constructive feedback.
13. Define recruitment needs, participate in recruitments, and effectively integrate new team members.
14. Ensure the boutique environment provides a welcoming and luxurious experience for all clients, coordinating omni-channel activities for a seamless client journey.
15. Implement and manage CRM strategies to cultivate and expand the boutique's client database, driving repeat business and brand loyalty.
16. Empower the team to provide personalized and attentive service, anticipating client needs and exceeding expectations.
17. Ensure prompt and effective resolution of client inquiries and concerns, providing support for complex customer service issues.

1. Proven experience in luxury retail management, preferably in the watch or jewellery industry (at least 5 years)

1. Excellent leadership and team management abilities
2. Strong organizational and problem-solving skills
3. Excellent communication, interpersonal, and presentation skills
4. Fluency in French and English

A minimum of 5 years in luxury retail management, with a preference for experience in the watch or jewellery industry.

The position offers a comprehensive benefits package, including opportunities for professional development within a prestigious luxury brand.

Jaeger-LeCoultre fosters a culture of excellence, attention to detail, and a passion for luxury. The work environment is collaborative and supportive, encouraging innovation and the pursuit of perfection in every aspect of the business.