Jaeger LeCoultre Client Relations Manager

Jaeger-LeCoultre, a distinguished name in the realm of haute horlogerie, is a part of the Richemont Group, a global leader in luxury goods. The brand is renowned for its innovation, craftsmanship, and timeless elegance. As an employer, Jaeger-LeCoultre offers a dynamic and sophisticated work environment, fostering creativity and excellence in its employees. The company is committed to nurturing talent and providing opportunities for professional growth within the luxury industry.

1. Develop and expand the VIC (Very Important Client) portfolio by recruiting high-potential clients and participating in local and international events as a brand ambassador.
2. Cultivate client journeys with a unique and targeted approach to enhance the ultra-luxury experience.
3. Analyze client data to create client-centric action plans and strategies.
4. Achieve or exceed sales targets and KPIs through effective data-driven strategies and market intelligence.
5. Lead and implement in-boutique events and activations in collaboration with the Regional team.
6. Provide coaching and support to the boutique team on client portfolio management and sales presentations.
7. Prepare and analyze sales ROI and feedback from in-boutique events.
8. Re-activate inactive clients in the database through strategic initiatives.
9. Fulfill sales associate responsibilities, including operational and client relation matters.

1. Minimum of 10 years of professional experience in the luxury retail industry with a focus on commercial exposure and business development.
2. Established network of loyal and qualitative clients.
3. Fluency in English and Mandarin.

1. Strategic thinking with the ability to anticipate challenges and develop solutions.
2. Strong customer focus and client management expertise.
3. Entrepreneurial spirit with the ability to make timely decisions and assess risks.
4. Creativity and adaptability in a multinational environment.
5. Strong communication and influencing skills at all levels.
6. Proficiency in MS Office.

A minimum of 10 years of professional experience in luxury retail, with a focus on commercial exposure and business development.

Competitive benefits package including opportunities for professional growth and development within the luxury industry.

Jaeger-LeCoultre fosters a culture of innovation, craftsmanship, and excellence. The company values creativity and strategic thinking, providing a collaborative and dynamic environment for its employees. As part of the Richemont Group, Jaeger-LeCoultre offers a unique opportunity to work within a prestigious and globally recognized luxury brand.