Hublot Boutique Manager

Hublot is a renowned luxury watch brand known for its innovative designs and high-quality craftsmanship. The company operates globally, offering a wide range of luxury timepieces and accessories.

1. Achieve and exceed sales targets by setting clear goals for the team.
2. Analyze business results and develop action plans to meet objectives.
3. Conduct market research to stay ahead of trends and competitors.
4. Manage simplified P&L, including inventory and expenses.
5. Ensure KPIs are consistently met.
6. Train and motivate staff to align with business strategies and sales goals.
7. Establish performance expectations and individual objectives for team members.
8. Plan monthly schedules and ensure staff grooming meets brand standards.
9. Participate in recruitment and support staff development.
10. Oversee inventory levels and stock organization.
11. Supervise stock transfers and conduct regular counts.
12. Apply brand guidelines for merchandising and maintain high standards of store presentation.
13. Rotate displays timely to maximize sales opportunities.
14. Oversee daily operations, including billing and cash management.
15. Prepare and implement security measures.
16. Deliver exceptional customer service and after-sales support.
17. Address customer complaints effectively to ensure satisfaction.
18. Lead initiatives to build and maintain key customer relationships.
19. Drive customer loyalty through engaging in-store events in collaboration with the marketing team.

1. Diploma or higher.
2. Minimum of 8 years of solid experience in retail operations and managerial roles, with a successful track record.
3. Experience in luxury retail is essential and the watch industry is an advantage.

1. Proficient in written and spoken Cantonese, Mandarin, and English.
2. Proficient in Microsoft Office (Word, Excel, PowerPoint).
3. Strong people management and leadership abilities.
4. Excellent communication and interpersonal skills.
5. Detail-oriented with a strong focus on sales.
6. Collaborative team player with sound business acumen.
7. Proven capability to drive results and maintain high operational standards.

Minimum 10 years of experience in retail operations and managerial roles.

Opportunities for career evolution.

The role is based in Macau, a vibrant location known for its luxury retail market. The company fosters a collaborative and high-performance culture.