Hublot Boutique Manager

Macau • China

Sunday, January 5, 2025

Hublot, a distinguished brand within the Watches & Jewellery sector, is renowned for its innovative approach to luxury timepieces. As part of the larger conglomerate, LVMH, Hublot benefits from a rich heritage of excellence and a global presence, offering employees a dynamic and prestigious environment to develop their careers.

1. Achieve and exceed sales targets by setting clear goals for the team.
2. Analyze business results and develop action plans to meet objectives.
3. Conduct market research to stay ahead of trends and competitors.
4. Manage simplified P&L, including inventory and expenses.
5. Ensure KPIs are consistently met.
6. Train and motivate staff to align with business strategies and sales goals.
7. Establish performance expectations and individual objectives for team members.
8. Plan monthly schedules and ensure staff grooming meets brand standards.
9. Participate in recruitment and support staff development.
10. Oversee inventory levels and stock organization.
11. Supervise stock transfers and conduct regular counts.
12. Apply brand guidelines for merchandising and maintain high standards of store presentation.
13. Rotate displays timely to maximize sales opportunities.
14. Oversee daily operations, including billing and cash management.
15. Prepare and implement security measures.
16. Deliver exceptional customer service and after-sales support.
17. Address customer complaints effectively to ensure satisfaction.
18. Lead initiatives to build and maintain key customer relationships.
19. Drive customer loyalty through engaging in-store events in collaboration with the marketing team.

1. Diploma or higher.
2. Minimum of 8 years of solid experience in retail operations and managerial roles, with a successful track record.
3. Experience in luxury retail is essential and the watch industry is an advantage.
4. Proficient in written and spoken Cantonese, Mandarin, and English.

1. Proficient in Microsoft Office (Word, Excel, PowerPoint).
2. Strong people management and leadership abilities.
3. Excellent communication and interpersonal skills.
4. Detail-oriented with a strong focus on sales.
5. Collaborative team player with sound business acumen.
6. Proven capability to drive results and maintain high operational standards.

Minimum 10 years of experience in retail operations and managerial roles, with a focus on luxury retail.

Diploma or higher.

Competitive benefits package including opportunities for career advancement within a prestigious luxury brand.

Hublot fosters a culture of innovation, excellence, and collaboration. Employees are encouraged to push boundaries and contribute to the brand's legacy of luxury and craftsmanship. The work environment is dynamic and supportive, with a focus on professional growth and development.