Hublot Boutique Director

Hublot, a distinguished name in the luxury watch industry, is part of the esteemed LVMH Group, known for its commitment to excellence and innovation. As an employer, Hublot offers a dynamic environment where creativity and precision are valued, providing opportunities for professional growth within a global network of luxury brands.

1. Achieve annual sales targets by training and supporting the sales team in customer service.
2. Establish individual and collective goals for the team.
3. Analyze reports and data to develop innovative sales and business growth strategies.
4. Ensure brand integrity in the boutique according to Hublot standards.
5. Maintain daily display in line with Hublot guidelines and ensure regular rotation.
6. Focus the team on financial targets, including sales, discounts, and inventory.
7. Provide the highest level of customer service and demonstrate leadership in negotiation and client satisfaction.
8. Develop and manage VIP clients to ensure exceptional customer service.
9. Support the sales team on the floor and manage complex client situations.
10. Ensure highest level of after-sales service and maintain communication with clients.
11. Ensure customer database is up-to-date and propose customer service strategies for key clients.
12. Weekly reporting on boutique sales and operations.
13. Manage inventory, stock orders, and provide feedback on inventory mix.
14. Oversee logistics of returns and after-sales inventory.
15. Manage boutique annual budget and ensure back office stock is replenished.
16. Ensure maintenance of the boutique and liaise with vendors.
17. Implement and maintain merchandising displays and strategies.
18. Communicate with Hublot North America and Swiss headquarters.
19. Ensure adherence to company policies and procedures.
20. Collaborate with marketing team on annual event plans and local advertising strategies.
21. Support event logistics and maintain boutique's Instagram account.
22. Recruit, onboard, train, and develop sales associates and assistant directors.
23. Provide regular training to enhance product knowledge and sales techniques.
24. Manage staff scheduling, payroll, and ensure compliance with company policies.
25. Mentor sales associates in customer service and relationship management.
26. Address employee issues and partner with HR as needed.

1. Bachelor’s degree or equivalent.
2. 10+ years of retail experience, predominantly in luxury.
3. 4+ years of managerial experience in a retail setting.
4. Experience in the US or Canadian retail market.
5. Previous experience in the watch industry is advantageous.

1. Strong leadership and team management skills.
2. High customer focus and strong interpersonal skills.
3. Strong organizational skills.
4. Proficient in Microsoft Office programs.
5. Understanding of POS systems and operations.

Minimum of 5 years in a relevant role, with significant experience in luxury retail and management.

Bachelor’s degree or equivalent.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Hublot fosters a culture of innovation and excellence, where employees are encouraged to develop their skills and contribute to the brand's legacy. The workplace is dynamic and collaborative, with a strong emphasis on customer satisfaction and brand integrity.