Hublot Boutique Director

New York • USA

Thursday, February 27, 2025

Hublot, a distinguished name in Swiss watchmaking, is renowned for its innovative spirit and mastery in the Art of Fusion. As part of the esteemed LVMH Group, Hublot merges traditional craftsmanship with avant-garde design, establishing itself as a leader in the luxury watch industry. The brand is synonymous with high-profile collaborations across sports, music, and art, aligning with icons such as FIFA, UEFA, and renowned artists like Takashi Murakami.

1. Achieve annual sales targets by training and supporting the sales team in customer service.
2. Establish individual and collective goals for the team.
3. Analyze reports to provide innovative ideas for local sales and business growth.
4. Ensure brand integrity and adherence to Hublot standards within the boutique.
5. Maintain daily display standards and regular rotation according to guidelines.
6. Provide exceptional customer service and manage VIP client relationships.
7. Support sales team on the floor and handle complex client situations.
8. Ensure highest level of after-sales service and maintain communication with clients.
9. Manage inventory, stock orders, and logistics of returns and after-sales inventory.
10. Oversee boutique operations, including budgeting, maintenance, and vendor management.
11. Collaborate with marketing on event planning and local advertising strategies.
12. Recruit, onboard, train, and develop sales associates and assistant directors.
13. Provide regular training to enhance product knowledge and sales techniques.
14. Manage staff scheduling, payroll, and adherence to company policies.
15. Address employee issues and collaborate with HR as needed.

1. Bachelor’s degree or equivalent.
2. 10+ years of retail experience, predominantly in luxury.
3. 4+ years of managerial experience in a retail setting.
4. Experience in the US retail market.
5. Previous experience in the watch industry is advantageous.

1. Strong leadership and team management skills.
2. High customer focus and strong interpersonal skills.
3. Ability to develop marketing and event concepts.
4. Proficiency in managing boutique operations and logistics.
5. Excellent communication and negotiation skills.

A minimum of 10 years in retail, with at least 4 years in a managerial role within the luxury sector. Experience in the US market is essential.

Bachelor’s degree or equivalent.

Salary range: $140,000 - $180,000 plus a 10% bonus.

Full-time regular position with comprehensive benefits package.

Hublot fosters a dynamic and forward-thinking workplace culture, emphasizing innovation, excellence, and collaboration. The brand values creativity and encourages its teams to push boundaries while maintaining the highest standards of luxury and craftsmanship.