Hublot Boutique Director

Honolulu • USA

Thursday, May 1, 2025

Hublot, a distinguished name in the luxury watch industry, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Hublot offers a dynamic environment where creativity and luxury craftsmanship converge, providing employees with opportunities to thrive in a prestigious setting.

1. Achieve annual sales targets by training and supporting the sales team in customer service.
2. Establish individual and collective goals for the team.
3. Analyze reports and data to develop innovative ideas for local sales and business growth.
4. Ensure brand integrity in the boutique according to Hublot standards.
5. Maintain daily display in accordance with Hublot guidelines.
6. Focus team efforts on financial targets, including sales, discounts, and inventory.
7. Provide exceptional customer service and demonstrate leadership in negotiation, client satisfaction, and after-sales service.
8. Develop and manage VIP client relationships to ensure exceptional service.
9. Support the sales team on the floor and manage complex client situations.
10. Ensure high-level after-sales service through communication with the After-sales department and clients.
11. Maintain and update customer database, propose customer service strategies for key clients.
12. Weekly reporting on boutique sales and operations.
13. Manage inventory, stock orders, and provide feedback on inventory mix.
14. Oversee logistics of returns and after-sales inventory.
15. Manage boutique annual budget and ensure back office stock is replenished.
16. Ensure boutique maintenance and collaborate with internal and external vendors.
17. Implement and maintain merchandising displays and strategies.
18. Communicate with Hublot North America and Swiss headquarters.
19. Ensure adherence to company policies and procedures regarding boutique operations.
20. Collaborate with marketing team on annual event plans based on local market.
21. Support event logistics for boutique events organized by the brand.
22. Advise on local advertising strategy.
23. Ensure boutique Instagram account is updated per HQ guidelines.
24. Encourage team participation in local networking events to build relationships and develop business.
25. Recruit, onboard, train, and develop sales associates and assistant directors.
26. Provide regular training to enhance product knowledge and sales techniques.
27. Manage staff scheduling, payroll, and ensure compliance with company policies.
28. Mentor sales associates in customer service and adherence to retail guidelines.
29. Address employee issues and partner with HR as needed.

1. Bachelor’s degree or equivalent.
2. 10+ years of retail experience, primarily in luxury.
3. 4+ years of managerial experience in a retail setting.
4. Experience in the US or Canadian retail market.

1. Strong leadership and team management skills.
2. High customer focus and strong interpersonal skills.
3. Strong organizational skills.
4. Proficiency in Microsoft Office programs.
5. Understanding of POS systems and operations.

Minimum of 5 years of experience in a luxury retail environment, with a focus on management and sales.

Bachelor’s degree or equivalent.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Hublot fosters a culture of excellence and innovation, where employees are encouraged to push boundaries and redefine luxury. The work environment is collaborative, with a strong emphasis on professional development and career growth within the prestigious LVMH family.