Hublot Assistant Boutique Director

Toronto • Canada

Thursday, February 27, 2025

Hublot, a distinguished Swiss watchmaker renowned for its innovative approach and mastery in the Art of Fusion, operates under the esteemed LVMH conglomerate. The brand is celebrated for its avant-garde designs and collaborations with prominent figures in sports, music, and art. Hublot's commitment to creativity and excellence positions it as a leader in the luxury watch industry, offering a dynamic and forward-thinking work environment.

1. Assist the Boutique Director in overseeing all boutique operations to enhance performance.
2. Ensure brand integrity and adherence to HQ standards within the boutique's market.
3. Deliver exceptional customer service, focusing on negotiation, client satisfaction, and after-sales service.
4. Manage and develop customer relationships.
5. Maintain daily display standards and regular rotation as per HQ guidelines.
6. Conduct weekly reporting on boutique sales and operations.
7. Provide feedback on inventory mix to the Boutique Director.
8. Oversee inventory controls, including timepieces, accessories, and spare parts.
9. Manage logistics of returns and after-sales inventory in coordination with After-Sales departments.
10. Focus the team on achieving financial targets, including sales, discounts, and inventory management.
11. Assist in organizing boutique events, managing logistics from catering to setup.
12. Build partnerships with local charities, shopping venues, and networking sources.
13. Propose strategies to enhance boutique awareness and presence in the community.
14. Participate in local events to promote the brand.
15. Maintain and update the boutique's Instagram account following HQ guidelines.
16. Ensure customer database is current and manage CRM activities.
17. Act as the floor manager in the absence of the Boutique Director.
18. Assist in staff scheduling, payroll approval, and mentoring Sales Associates.
19. Ensure adherence to company retail guidelines, policies, and procedures.
20. Provide feedback on employee performance and assist in training new hires.

1. Bachelor’s degree preferred.
2. Minimum 5 years of related experience.
3. Previous retail luxury experience required.
4. Minimum 2 years in a retail management role.
5. Experience in assisting store management.

1. Strong organizational skills.
2. Good leadership and team management abilities.
3. High customer focus and strong interpersonal skills.
4. Thorough understanding of the timepieces industry.
5. Ability to manage multiple tasks simultaneously.
6. Flexible and dynamic attitude towards work.
7. Proficiency in MS Office.

Minimum 5 years of related experience, including 2 years in a retail management role within the luxury sector.

Bachelor’s degree preferred.

CAD $92,000-$95,000 annually.

Full-time regular position with comprehensive benefits package.

Hublot fosters a culture of innovation and creativity, driven by a youthful spirit and a commitment to excellence. The brand values collaboration and encourages its team to explore new concepts and ideas, ensuring a vibrant and dynamic workplace environment.