Fendi Training Manager

Sydney Australia

Thursday, January 30, 2025

Fendi, a distinguished name in the realm of luxury fashion, is celebrated for its exquisite craftsmanship, innovative spirit, and timeless elegance. As part of the esteemed LVMH group, Fendi offers unparalleled opportunities for professional growth within a global network of luxury brands. The Maison is committed to fostering a dynamic and inclusive workplace where creativity and excellence thrive.

1. Ensure effective deployment of Fendi's worldwide retail training programs at the local market and store level, monitoring progress and effectiveness.
2. Collaborate with local HR to implement induction programs for new Store Managers and Sales Associates, focusing on the 'Customer Journey'.
3. Monitor and track the delivery and effectiveness of the training plan, ensuring alignment with Global and Regional standards.
4. Lead the retail training needs analysis and develop a comprehensive training plan for the region in collaboration with the Regional President, central Retail Training team, and market retail management.
5. Develop and implement actions and programs based on identified training needs and objectives, such as Net Promoter Score (NPS) initiatives.
6. Coordinate regional calendars for all in-store training activities, including seasonal trainings, Made-to-Order, Fur Academy Training, Visual Merchandising, and Client Relationship Management.
7. Partner with Merchandising and HR departments to design a holistic training plan that enhances sales employees' management and soft skills alongside product knowledge.
8. Facilitate in-store or classroom trainings in local markets as well as global retail training events and activities.

1. Distinguished career in luxury retail training or equivalent high-end service industries.
2. Fluency in fashion trends, haute couture heritage, and luxury consumer psychology.
3. Exceptional presentation skills with experience engaging discerning audiences.
4. Willingness to travel extensively.
5. Multilingual capabilities are highly regarded.

1. Strong leadership and team development skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in designing and implementing training programs.
4. Analytical skills to assess training needs and effectiveness.
5. Ability to work collaboratively with cross-functional teams.

A minimum of 5 years in luxury retail training or a similar high-end service industry role is required.

The position offers a comprehensive benefits package, including opportunities for professional development within a prestigious global luxury brand.

Fendi embodies a culture of innovation, elegance, and excellence. The Maison values creativity and collaboration, fostering an environment where employees are encouraged to express their individuality and contribute to the brand's legacy of luxury and sophistication.