Fendi Client Advisor

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is part of the globally renowned LVMH Group. Known for its exceptional craftsmanship and innovative designs, Fendi offers a dynamic work environment that fosters creativity and excellence. As an employer, Fendi is committed to nurturing talent and providing opportunities for career advancement within the luxury fashion industry.

1. Achieve and exceed sales and CRM KPIs, both quantitative and qualitative.
2. Surpass individual and collective sales targets across all product categories.
3. Develop and maintain a client book to foster customer loyalty and sales growth.
4. Enhance customer relationships through personalized service and attention.
5. Ensure complete and accurate customer data management.
6. Utilize clienteling tools effectively to drive sales and customer engagement.
7. Adhere to internal policies and procedures.
8. Support store organization, including visual merchandising and stock management.
9. Stay informed about fashion trends and Fendi's collections to provide expert advice.
10. Represent the brand with a professional and elegant demeanor.
11. Identify and propose improvements to enhance store performance.
12. Follow safety protocols to ensure the security of people and assets.

1. Minimum of 3 years of successful experience in retail, preferably within a luxury brand.
2. Strong numerical orientation with a focus on KPIs and objectives.
3. Proven initiative and ability to propose best practices.
4. Excellent communication skills, both written and verbal.
5. Team player with a positive attitude and respect for colleagues.
6. Proficient in mobile applications and tracking tools.
7. Fluent in English; a third language is a plus.

1. Sales and CRM expertise
2. Customer relationship management
3. Data management
4. Fashion trend awareness
5. Professional demeanor
6. Team collaboration
7. Multilingual communication

A minimum of 3 years in retail, ideally within a luxury brand environment.

Fendi offers a supportive work environment with opportunities for professional growth, exposure to luxury fashion, and the chance to represent a prestigious brand.

Fendi promotes a culture of excellence, creativity, and collaboration. Employees are encouraged to embody the brand's values and contribute to a positive and respectful workplace atmosphere.