Fendi Client Services Advisor

Fendi, a distinguished name in the luxury fashion sector, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic environment where creativity and craftsmanship are at the forefront, providing employees with opportunities to engage with a global clientele and be part of a legacy of luxury and sophistication.

1. Provide a positive and courteous experience for Fendi customers and prospects, aligning with brand values across all communication channels.
2. Maintain a client-centric mindset to effectively resolve customer issues and inquiries with service excellence.
3. Embrace an omnichannel approach, facilitating customer interactions via phone, email, live chat, live video, and written correspondence.
4. Escalate complex customer issues to supervisors to ensure client satisfaction.
5. Adhere to Fendi's policies, procedures, and processes during customer interactions.
6. Convey brand awareness, product knowledge, and personalized engagement in customer communications.
7. Balance inbound and outbound customer outreach to drive sales and develop client relationships, including hosting virtual appointments.
8. Strive to meet and exceed sales targets and planned KPIs.
9. Share best practices with team members and promote innovative solutions for customer inquiries and relationship development.
10. Accurately update platforms and logs with client data, utilizing tools and resources to meet client needs.
11. Maintain productive connections with retail team members across the region.

1. Minimum 3 years of related experience in customer service, preferably in retail, fashion technology companies, or hospitality.

1. Excellent verbal and written communication skills in English and a second language.
2. High motivation, energy, and a customer-centric mindset.
3. Strong problem-solving and sales negotiation skills.
4. Result-oriented with the ability to multi-task and strong organizational skills.
5. Preferred knowledge of Microsoft Office Suite and Systems, including Salesforce.
6. Flexibility to work varied schedules, including nights, public holidays, and weekends.
7. Proficiency in a third language is a plus.

Minimum 3 years of related experience in customer service, preferably in retail, fashion technology companies, or hospitality.

Employees enjoy a comprehensive benefits package, which includes opportunities for career development within the prestigious LVMH group, fostering both personal and professional growth.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to bring their unique perspectives and creativity to the forefront. The workplace is dynamic and collaborative, with a strong emphasis on maintaining the brand's prestigious heritage while pushing the boundaries of luxury fashion.