Fendi Department Manager

Fendi, a prestigious name in the luxury fashion industry, operates under the esteemed umbrella of LVMH, a global leader in high-quality products. Renowned for its innovative designs and unparalleled craftsmanship, Fendi offers a dynamic work environment that fosters creativity and excellence.

1. Lead and develop the department's business through strategic understanding and stakeholder engagement.
2. Monitor and achieve departmental performance using relevant KPIs.
3. Analyze business performance and implement action plans to enhance results.
4. Set performance targets for the team in collaboration with the Store Manager.
5. Stay informed about competitors' activities and provide feedback to the Store Manager.
6. Utilize clienteling tools to achieve business goals and deliver exceptional customer service.
7. Manage customer service quality to meet and exceed expectations.
8. Improve Mystery Shopper results through targeted action plans.
9. Implement CRM tools to develop customer loyalty.
10. Act as a brand ambassador to educate VIP and new clients.
11. Ensure merchandise is properly managed, displayed, and maintained.
12. Maintain inventory accuracy and manage shrink rates within company standards.
13. Report stock issues to the Stock Planning and Merchandising team.
14. Align visual merchandising with company standards and sales performance.
15. Conduct monthly performance discussions and coach team members.
16. Motivate the team to achieve individual and store objectives.
17. Organize the team efficiently and delegate responsibilities.
18. Translate strategic goals into actionable objectives.
19. Conduct category training and execute in-store training routines.

1. Bachelor's Degree or equivalent preferred.
2. Fluency in English.

1. Strong selling and communication skills.
2. Excellent relationship-building skills.
3. Self-reliance, approachability, and patience.
4. Confidence and organizational skills.
5. Client focus with strong business acumen.
6. Administrative and financial skills.
7. Proficiency in computer and retail management systems.
8. Goal-oriented with multitasking abilities.
9. Strong knowledge or interest in the fashion/luxury industry.

Minimum of 5 years in a supervisory role within fashion/luxury sales, with exposure to relevant categories.

Bachelor's Degree or equivalent is preferred.

Fendi offers a stimulating work environment with opportunities for professional growth and development within the luxury fashion industry.

Fendi promotes a culture of innovation, excellence, and creativity, encouraging employees to reach their full potential in a supportive and dynamic environment.