Fendi Senior Client Advisor

London • UK

Tuesday, May 20, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the renowned LVMH Group, a global leader in high-quality products. As an employer, Fendi is committed to excellence and innovation, offering a dynamic workplace where creativity and craftsmanship are celebrated. Employees at Fendi are part of a legacy of luxury and are provided with opportunities for professional growth and development within the expansive LVMH network.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Manage customer service quality to meet expectations with a professional and personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising and ensure a safe and clean store environment.

1. Minimum 3 years' experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s Degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building abilities, self-reliance, friendliness, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of a second language is a plus.

Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s Degree or equivalent is preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH Group.

Fendi fosters a culture of luxury and innovation, where employees are encouraged to express creativity and contribute to the brand's legacy. The workplace environment is dynamic and supportive, emphasizing collaboration and excellence.