Fendi Senior Client Advisor

London • UK

Wednesday, January 15, 2025

Fendi, a distinguished name in the luxury fashion sector, is part of the esteemed LVMH Group, a global leader in high-quality products. As an employer, Fendi is renowned for its commitment to excellence, innovation, and the cultivation of a dynamic and inclusive workplace. Employees are encouraged to embody the brand's rich heritage while contributing to its forward-thinking vision.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department and Store Managers.
3. Provide insightful customer feedback on products, particularly new launches.
4. Strengthen customer relations and nurture a loyal client base using CRM tools.
5. Implement CRM campaigns and set up personalized appointments in line with targets and guidelines.
6. Ensure high-quality customer service that meets expectations with a professional and personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the sales management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to guidelines.
10. Support store stock takes and cycle counts.
11. Maintain visual merchandising standards and ensure a safe, clean store environment.
12. Perform additional duties as required by the company.

1. Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury sales.
2. Bachelor’s degree or equivalent preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building abilities.
3. Self-reliant, friendly, and patient demeanor.
4. Organizational skills and professionalism.
5. Self-confidence and strong customer service orientation.
6. Proficiency in computer skills and retail management systems.
7. Goal-oriented with multitasking capabilities.
8. Strong knowledge or interest in the fashion/luxury industry.
9. Fluency in English; additional languages are advantageous.

Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury sales.

Bachelor’s degree or equivalent preferred.

The role offers opportunities for career advancement within a prestigious luxury brand, along with a supportive and enriching work environment.

Fendi fosters a culture of innovation and excellence, encouraging employees to express their individuality while upholding the brand's esteemed legacy. The workplace is dynamic and inclusive, promoting professional growth and collaboration.