Fendi Sales Assistant

New York • USA

Wednesday, December 18, 2024

Fendi, a prestigious brand within the Fashion & Leather Goods division, is renowned for its unparalleled craftsmanship and innovation in luxury fashion. As part of the esteemed LVMH conglomerate, Fendi offers an exceptional work environment that values creativity, excellence, and the development of its employees.

1. Provide exceptional customer service by greeting clients warmly and sharing information on health and safety protocols.
2. Assist clients by answering questions and facilitating a seamless boutique experience.
3. Maintain traffic flow to ensure optimal service levels.
4. Communicate proactively with clients regarding wait times and in-boutique experiences.
5. Support the sales team in driving sales performance and client retention.
6. Act as a liaison between clients and client advisors at the point of sale.
7. Manage product launches, pre-sales, reservations, and client credit card organization.
8. Develop and maintain detailed product knowledge to enhance client experiences.
9. Process client shipments, consignments, transfers, and stock.
10. Align with loss prevention procedures to ensure inventory integrity.
11. Pack shipments securely according to required specifications.
12. Support the stock team with parcel shipments using designated carriers.
13. Maintain shipping supplies and prioritize inventory management.

1. Minimum of 1 year experience in a luxury selling environment.
2. Excellent interpersonal and communication skills, both verbal and written.
3. Natural problem-solving abilities with analytical and creative thinking.
4. Integrity and business maturity with a client-focused approach.
5. Outstanding attention to detail and organizational skills.
6. Proficiency in using POS systems and inventory management functions.
7. Ability to work collaboratively in a team environment.
8. Physical ability to lift boxes weighing up to 10 lbs.
9. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Effective communication
3. Problem-solving
4. Organizational skills
5. POS system proficiency
6. Inventory management
7. Team collaboration
8. Physical stamina

At least 1 year of experience in a luxury retail environment is required.

Employees enjoy a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional growth within the LVMH group.

Fendi fosters a culture of innovation, luxury, and excellence. The brand is committed to creating a dynamic and inclusive workplace where creativity and collaboration thrive. Employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and craftsmanship.