Fendi

Client Advisor

Fendi is a renowned luxury fashion brand known for its exquisite craftsmanship and innovative designs. As part of the Fashion & Leather Goods business group, Fendi offers a dynamic and prestigious work environment in the luxury retail sector.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines.
4. Build and maintain client books; follow-through with clients' concerns and inquiries.
5. Assist with special requests, including repairs, special orders, and returns.
6. Adhere to all store policies and procedures.
7. Participate in stocking/restocking of the store.
8. Proficiently and accurately use POS system and update customer database.
9. Acquire product knowledge, company information, and history.
10. Keep up to date with company news and be familiar with the competition.
11. Maintain a professional appearance and follow Fendi dress code and grooming standards.
12. Perform regular store maintenance functions as needed.
13. May have responsibility for opening/closing the store, including morning team meetings.
14. Assist in maintaining visual standards with direction from VM, corporate, and management.
15. Maintain open communication and positive relationships with store management, peers, and other company personnel.
16. Be a positive role model, representing the brand appropriately.
17. Participate in the training of new Client Advisors.
18. Participate and prepare for monthly team meetings.
19. Adhere to loss prevention standards.
20. Follow all health and safety guidelines.

1. Minimum 3 years' experience, luxury retail preferred
2. Strong drive for results; goal-oriented
3. Excellent communication skills, both verbal and written
4. Ability to use POS system and its inventory management functions
5. RTW experience preferred
6. Foreign language skills are a plus
7. Ability to work in a collaborative team environment
8. Ability to lift boxes/weight up to 10lbs
9. Minimum High School Diploma
10. Organizational and strong digital literacy required
11. Must have flexible availability, including nights, weekends, and holidays

1. Excellent communication skills
2. Proficiency in using POS systems
3. Strong organizational skills
4. Digital literacy
5. Ability to work collaboratively

Minimum 3 years of experience, preferably in luxury retail.

Minimum High School Diploma

Permanent full-time position with opportunities for career growth.

Located in Miami, Florida, Fendi offers a collaborative and dynamic work environment in the luxury fashion industry.