Fendi Client Advisor

Melbourne • Australia

Monday, December 23, 2024

Fendi, a prestigious Italian luxury fashion house established in 1925 in Rome, is renowned for its exquisite craftsmanship and innovative designs. As part of the esteemed LVMH Group, Fendi continues to uphold a delicate balance between tradition and modernity, offering a dynamic environment that fosters creativity and excellence. The brand is committed to diversity and inclusion, providing equal employment opportunities and encouraging internal mobility to nurture professional growth and intercultural exchange.

1. Deliver an elevated, luxury shopping experience to clients, ensuring Fendi's high standard of hospitality and service.
2. Develop long-term relationships with clients through effective clienteling, understanding their needs and preferences.
3. Achieve individual and store sales targets through effective selling techniques, cross-selling, and up-selling.
4. Utilize product knowledge to educate clients and suggest suitable products.
5. Maintain in-depth knowledge of Fendi's current collection, materials, and craftsmanship.
6. Assist with stock management, replenishment, and merchandising to ensure the boutique is always presentable.
7. Support the team in boutique activities such as events, client appointments, and VIP fittings.
8. Build and nurture a strong client base through CRM tools, events, and outreach initiatives.

1. Prior experience in luxury retail or a client-facing role, preferably within the fashion industry.
2. Proven track record of achieving sales targets and building client relationships.
3. Knowledgeable and enthusiastic about the Fendi brand, its heritage, and luxury fashion trends.
4. Ability to work in a fast-paced, high-end retail environment with flexibility in working hours, including weekends.

1. Strong communication and interpersonal skills.
2. Proficiency in CRM tools and POS systems is an advantage.
3. Detail-oriented with a keen eye for styling and fashion.
4. Self-motivated, proactive, and goal-driven.
5. Strong team player with excellent collaboration skills.

Minimum of 3 years in luxury retail or a client-facing role.

Fendi offers a dynamic work environment with opportunities for professional growth and intercultural exchange.

Fendi fosters a culture of creativity, curiosity, and passion, valuing open-minded individuals who embrace the brand's heritage and values. The company is dedicated to diversity and inclusion, aiming to attract and retain individuals with core business skills.