Fendi

Client Advisor

Fendi is an Italian luxury fashion house founded in Rome in 1925. The brand is renowned for its delicate balance between tradition and modernity, and its commitment to preserving past values while daring to innovate. Fendi provides equal employment opportunities and fosters a culture of diversity and inclusion. The company aims to attract and retain individuals with core business skills, encouraging internal mobility and promoting inter-cultural exchange.

1. Provide an elevated, luxury shopping experience to clients, ensuring Fendi's high standard of hospitality and service.
2. Develop long-term relationships with clients through effective clienteling.
3. Act as a Fendi ambassador, engaging clients with the brand's history and craftsmanship.
4. Achieve individual and store sales targets and KPIs through effective selling techniques.
5. Utilize product knowledge to educate clients and suggest suitable products.
6. Track and follow up on client requests and orders.
7. Maintain in-depth knowledge of Fendi’s current collection and craftsmanship.
8. Stay informed of fashion industry and competitor trends.
9. Assist with stock management, replenishment, and merchandising.
10. Support the team in boutique activities such as events and VIP fittings.
11. Build and nurture a strong client base through CRM tools and outreach initiatives.

1. Prior experience in luxury retail or a client-facing role, preferably within the fashion industry.
2. Proven track record of achieving sales targets and building client relationships.
3. Knowledgeable and enthusiastic about the Fendi brand and luxury fashion trends.
4. Ability to work in a fast-paced, high-end retail environment with flexibility in working hours.

1. Strong communication and interpersonal skills.
2. Proficiency in CRM tools and POS systems is an advantage.
3. Detail-oriented with a keen eye for styling and fashion.
4. Self-motivated, proactive, and goal-driven.
5. Strong team player with excellent collaboration skills.

Minimum 3 years

Fendi provides equal employment opportunities and fosters a culture of diversity and inclusion.

The role is based in the prestigious Collins Street, Melbourne boutique. Fendi promotes a culture of diversity, inclusion, and internal mobility, encouraging professional growth and inter-cultural exchange.